open source IT service management software - AI tools

KIX is a powerful open-source software solution for IT Service Management (ITSM), Enterprise Service Management (ESM), and professional customer support, offering flexibility and customization for service teams.

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Naverisk streamlines IT service delivery with integrated remote monitoring, service desk, PSA, and data protection solutions, empowering MSPs and IT professionals to enhance efficiency and reduce costs.

• Paid
• From 110$

Syncro XMM offers a comprehensive platform integrating Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management, empowering MSPs and IT departments to streamline operations and boost efficiency.

• Paid
• From 139$

OTRS delivers flexible, customizable service management software featuring AI-driven automation for IT, customer support, HR, and security operations. The platform streamlines workflows, optimizes processes, and enhances ROI across organizations of any size.

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Mint Service Desk is an AI-powered ITSM platform that helps organizations manage tickets, assets, and service processes efficiently with built-in AI features for faster response times and reduced workload.

• Free Trial

ISPsystem provides a suite of AI-powered platforms for automating hosting services and managing IT infrastructure, offering scalable solutions for businesses worldwide.

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iSupport offers customizable IT and service management solutions tailored for various industries, featuring dashboards, metrics reporting, and workflow automation.

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ITM Software is a cloud-based enterprise asset management solution that combines IT asset tracking, service desk functionality, and compliance management with AI-powered features for efficient business operations.

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InvGate is an AI-enabled IT management platform designed to optimize service operations, IT spend, and asset lifecycle management for modern organizations.

• Paid
• From 17$

SysAid is an advanced IT service management (ITSM) platform powered by agentic AI, enabling organizations to automate repetitive IT tasks, accelerate issue resolution, and enhance productivity through AI-driven workflows and support.

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Atomicwork is an AI-first platform delivering agentic IT Service Management (ITSM) and Enterprise Service Management (ESM), featuring a Universal AI Agent to automate support and streamline workflows.

• Free Trial
• From 8$

Siit is a service desk platform that helps companies manage internal requests and automate workflows, improving employee experience and operational efficiency.

• Paid
• From 23$

ITarian is a comprehensive AI-powered IT management platform offering free cloud ticketing, remote access, and one-click deployments through ITarian Cloud, designed to streamline IT operations for businesses.

• Usage Based
• From 3$

Proactivanet leverages artificial intelligence to manage IT assets and services efficiently by automating discovery, security compliance, and incident resolution. Enhance infrastructure visibility, reduce costs, and improve user satisfaction with intelligent, integrated IT management.

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Provance ServiceTeam offers AI-infused ITSM and ITAM solutions native to the Microsoft Power Platform, enabling organizations to streamline IT services, gain intelligent insights, and support business growth through seamless integration with Microsoft technologies.

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ITmanager.net is an all-in-one enterprise server and network administration service that enables IT professionals to monitor and manage critical IT infrastructure from any device or location.

• Free Trial

openITCOCKPIT offers a robust, enterprise-approved open source platform for monitoring servers, devices, applications, containers, and cloud environments with seamless integrations and customizable dashboards.

• Freemium

DataGerry is an open-source Configuration Management Database (CMDB) and asset management solution that provides customizable data modeling for IT infrastructure management, enabling organizations to centralize configuration data, automate processes, and optimize IT operations.

• Freemium
• From 63$

Wolken Software offers an AI-powered platform for IT service management and customer service, enabling enterprises to streamline workflows, automate tasks, and enhance customer satisfaction with advanced automation and intelligent insights.

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Snipe-IT is a powerful, open source asset management system designed for ease of use and enterprise-grade security, with options for both self-hosted and managed cloud hosting.

• Freemium
• From 39$

Icinga is an open-source infrastructure monitoring platform that provides comprehensive visibility across hybrid IT environments, from on-premises systems to cloud and containerized deployments.

• Freemium
• From 292$

Zecurit is a comprehensive IT asset and endpoint management solution that helps organizations discover, manage, secure, and monitor devices, software, and licenses from a unified console.

• Freemium
• From 13$

24/7 Techies provides comprehensive managed IT services, including 24/7 tech support, device management, cloud migrations, and IT security solutions for small businesses.

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workMETHODS is a global software and IT consulting services company that provides innovative IT solutions, including collaboration and content management, enterprise application integration, and customer relationship management, tailored to specific business needs across industries like telecommunications, higher education, and healthcare.

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Ubersmith is a modular platform that integrates billing, monitoring, support, and device management to streamline business operations for various industries.

• Free Trial

Cadalys delivers AI-driven SaaS solutions for IT Service Management (ITSM) and healthcare, streamlining enterprise workflows and improving service outcomes on the Salesforce platform.

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