What is iSupport?
iSupport delivers robust IT and service management solutions to meet the needs of businesses in finance, education, government, and healthcare sectors. It offers customizable tools, including dashboards, metrics, and KPIs, enabling organizations to streamline processes and gain actionable insights through advanced reporting capabilities.
The platform supports quickly deployable and flexible configurations, allowing users to tailor fields, forms, and portals to fit organizational workflows. With features like permission-based dashboards, workflow automation, approval cycles, and change control, iSupport helps companies standardize processes and enhance accountability across their IT services.
Features
- Customizable Dashboards: Tailor dashboards for different team roles with permission-based access.
- KPI and Metrics Reporting: Communicate important key performance indicators efficiently.
- Quick Deployment: Solutions can be implemented rapidly out of the box.
- Workflow Automation: Set up approval cycles and workflow templates for standardized processes.
- Fully Customizable: Adapt fields, forms, and customer portals to match unique workflows.
- Change Control: Build corporate governance and accountability into IT services.
Use Cases
- Managing IT incidents and service requests within an organization.
- Customizing reporting dashboards for finance teams to monitor critical metrics.
- Automating approval cycles for change control in educational institutions.
- Ensuring process standardization and compliance for government agencies.
- Streamlining healthcare asset and knowledge management workflows.
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