AI conversation analytics for call centers - AI tools

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

Convirza offers AI-driven call tracking and conversation analytics solutions to help businesses convert more leads, improve agent performance, and optimize marketing spend.

• Paid
• From 29$

VoiceLab.AI offers AI-powered Conversational Intelligence and Cognitive Automation solutions, including the TRURL LLM, to analyze customer interactions, improve sales, enhance user experience, and automate business processes.

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ConvoZen.AI is a conversational intelligence platform that utilizes AI to enhance customer engagement, ensure compliance, and improve agent performance across various channels.

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• API

AloAi Voice Analytics is an AI-powered solution that transcribes calls, detects sentiment, analyzes keywords, and provides comprehensive voice analytics for business communications.

• Freemium
• From 30$

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

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Conversed.ai provides AI Agents designed to automate customer care, drive conversational commerce, and answer employee questions, aiming to boost revenue, cut costs, and improve team productivity.

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Cald AI offers AI-powered conversational phone agents for outbound and inbound calls, designed to enhance business communication and reduce call center costs significantly.

• Freemium

Cols.ai is an advanced AI phone calling platform that enables businesses to handle both inbound and outbound calls with personalized, human-like voice communication, integrated with telephone systems and real-time data.

• Usage Based

CallCabinet delivers comprehensive, AI-powered call recording and conversation analytics, providing organizations with compliant, secure, and insightful voice data management across platforms.

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InteliConvo is an AI-powered speech analytics platform that analyzes customer conversations to improve sales, collections, customer experience, and compliance.

• Free Trial

ChattonAI is an advanced AI-powered chatbot platform that combines customer service automation with deep text analysis and insights extraction to help businesses better understand and serve their customers.

• Freemium

VOCALLS provides a voice-first AI conversation platform designed to automate contact center operations, enhance customer experience, and empower agents.

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Cognitive Calls offers AI-powered voice solutions to automate incoming and outgoing phone and web calls, improving customer support, scheduling, and outreach for various industries.

• Paid
• From 15$

Teldrip enhances click-to-call processes using AI for improved conversions and ROI. It offers call tracking, routing, reporting, and AI sentiment analysis.

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Valence AI provides emotion AI infrastructure to analyze human voices in conversations, enabling companies to understand customer feelings and improve interactions.

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Leaping AI provides self-improving AI voice agents to automate call center operations, offering human-like customer interactions and significant cost savings for businesses.

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CallTrack.ai is a comprehensive call tracking and analytics platform that combines AI-driven insights with personalized IVR messaging to help businesses optimize marketing campaigns and improve lead conversion rates.

• Paid
• From 50$

LangCall is an AI-powered service that handles both inbound and outbound phone calls. It uses AI agents to manage conversations, filter calls, and provide 24/7 support.

• Paid
• From 6$

VoiceBase offers AI-powered speech analytics solutions to transcribe and analyze call center interactions, providing insights for customer experience improvement, sales optimization, and compliance.

• Paid
• From 250$

Ringostat provides an AI-enhanced business phone system combined with call tracking and marketing analytics to optimize communication and measure campaign effectiveness.

• Free Trial
• From 85$

Converso is an AI-powered helpdesk that automates first-line customer support, reducing agent workload and improving customer service across multiple channels like WhatsApp, Messenger, SMS, and Webchat.

• Free Trial
• From 19$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Shrinked.ai standardizes conversational intelligence, converting audio/video from various sources into structured, context-aware data with precise attribution for AI workflows and analysis.

• Freemium
• From 49$

Agora is an AI platform that analyzes online conversations using machine learning and NLP to extract actionable insights, helping businesses optimize customer support and workflows.

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Meetra AI is a PaaS & on-premise infrastructure solution that provides comprehensive analysis of human conversations and interactions, offering features like context extraction, group dynamics analysis, and topic-based insights.

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DialMe utilizes AI interviewers to gather insights and facilitate conversations, replacing traditional forms. It offers various templates and plans for diverse interview needs.

• Freemium
• From 79$

Chatbot AI uses artificial intelligence and natural language processing to simulate human conversation, providing assistance, answering queries, and carrying out tasks.

• Free

Thoughtly provides an AI-powered call center solution for handling inbound and outbound calls related to customer service, sales, and marketing. It offers comprehensive analytics and A/B testing for data-driven decision-making.

• Usage Based

Call Annie is an AI companion app available on iOS and Android, offering intelligent conversations, video calls, and assistance with various tasks like learning and travel planning.

• Freemium
• From 10$