CoSupport AI
What is Convirza?
Convirza provides a suite of tools designed to enhance sales and marketing effectiveness by analyzing customer conversations. Utilizing Call Tracking, Conversation Analytics®, and AI, the platform helps businesses understand lead quality, optimize marketing campaigns, and improve agent interactions. It focuses on identifying missed opportunities, scoring calls based on custom criteria, and providing actionable insights to drive conversions.
The platform integrates with various CRM and analytics systems, offering features like Opportunity Assistant to flag unconverted leads with buying intent and AI Voice Agents for automated call handling. Convirza aims to maximize return on investment by tracking campaign performance, automating follow-ups, mapping customer journeys, and facilitating targeted agent training based on performance metrics.
Features
- Call Tracking Software: Identifies effective digital ads, keywords, and webpages driving calls and SMS.
- Conversation Analytics®: AI-driven analysis of 100% of calls, providing lead scores, agent skill scorecards, and actionable insights.
- Opportunity Assistant: Identifies lead conversations with buying intent that did not convert.
- AI Voice Agent: Customized AI agents answer calls, schedule appointments, and handle interactions 24/7.
- CRM Integration: Connects with existing CRM, advertising, and analytics platforms.
- Call Transcription & Summary: Provides text versions and summaries for every conversation.
- Customized Call Scoring: Tailors scoring criteria to specific business needs.
- Automated Follow-up Triggers: Re-engages prospects likely to buy via automated actions.
- Spam Guard: Helps filter unwanted calls.
Use Cases
- Optimizing Marketing Spend: Track which campaigns generate the most valuable leads.
- Improving Sales Conversion Rates: Identify and follow up on missed opportunities.
- Enhancing Agent Performance: Use call scoring and analytics for targeted training.
- Mapping Customer Journeys: Understand buyer behavior through conversation analysis.
- Automating Lead Engagement: Utilize AI Voice Agents for 24/7 lead interaction.
- Boosting Online Reputation: Automate review requests after positive call interactions.
- Ensuring Call Quality: Monitor and score agent interactions for customer satisfaction.
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