AutoChat vs 2Chat Detailed comparison features, price

AutoChat

AutoChat provides a comprehensive suite of tools designed to optimize WhatsApp Business communications through AI-driven automation. It enables businesses to automate workflows, handle customer queries instantly, and enhance customer loyalty by leveraging WhatsApp as a primary communication channel. The platform facilitates the creation of sophisticated chatbots without requiring any coding knowledge, allowing for automated responses, lead qualification, and FAQ management.

Beyond chatbots, AutoChat integrates directly with eCommerce platforms like Shopify and WooCommerce, enabling businesses to offer a native shopping experience within WhatsApp, complete with an integrated checkout system and abandoned cart recovery features. It also includes capabilities for bulk messaging to reach large audiences and a unified team inbox, allowing multiple agents to manage customer conversations efficiently from a single WhatsApp number, improving sales and support processes.

2Chat

2Chat streamlines WhatsApp communication for teams by providing a robust automation suite that supports multi-agent chats, comprehensive reporting, chatbot creation, audio transcription, and third-party integrations. Users can connect their existing WhatsApp number by simply scanning a QR code, allowing for immediate setup without needing to switch to a new account or service. The platform features customizable permissions, live chat, bulk messaging, and extensive support for managing multiple agents and numbers.

Designed for sales, support, and marketing workflows, 2Chat enables businesses to automate routine messaging, analyze customer conversations, and boost productivity through integrations with tools like Slack and Zapier. With scalable plans, its flexible infrastructure adapts to both solo professionals and large teams, making it a suitable solution for organizations aiming to maximize their WhatsApp engagement and streamline their customer interactions.

Pricing

AutoChat Pricing

Free Trial

From $50

AutoChat offers Free Trial pricing with plans starting from $50 per month .

2Chat Pricing

Free Trial

From $40

2Chat offers Free Trial pricing with plans starting from $40 per month .

Features

AutoChat

No Code Chatbot Builder: Build powerful chatbots without programming for auto-responses, lead qualification, and FAQs.
WhatsApp Commerce: Offer products directly within WhatsApp, integrating with WooCommerce, Shopify, or custom platforms.
Bulk Messaging & Team Inbox: Reach thousands with bulk messages and manage incoming chats efficiently with multiple agents.
GPT-4 AI Chatbot: Utilize advanced AI for building powerful and intelligent chatbots.
Native Integrations: Connect seamlessly with preferred cloud applications like OpenAI, Zapier, Make.com, and Google Apps.
Unified Team Inbox: Manage sales and support chats with a multi-agent system on web and mobile.
AI Chat using Business Data: Leverage business-specific data to enhance AI chat interactions.
Text & Voice Conversation AI: Engage customers through both text-based and voice-based AI interactions.
Official WhatsApp Business API Integration: Secure an official WhatsApp Business account and integrate with existing POS/ERP/eCommerce systems.

2Chat

Multi-Agent: Unlimited agents can respond to chats simultaneously.
Multi-Number: Manage and assign multiple WhatsApp numbers.
Per-Agent Permissions: Control access and permissions for each agent.
Live Chat: Real-time chat management from a single dashboard.
Chatbots: Drag-and-drop flow builder for automated conversations.
Custom Menus: Tailor chat responses with menu-driven options.
Audio Message Transcription: Automatic conversion of audio to text.
Bulk Messaging: Send large-scale campaigns with ease.
Integrations: Connect with Slack, Zapier, HubSpot, and more.
Detailed Reporting: Analyze conversation topics, response times, and agent performance.

Use Cases

AutoChat Use Cases

Automating WhatsApp customer service workflows.
Instantly resolving customer queries via AI chatbots.
Qualifying leads automatically through WhatsApp conversations.
Providing 24/7 support by answering frequently asked questions.
Selling products directly within the WhatsApp application.
Recovering abandoned carts through automated WhatsApp messages.
Sending promotional or informational bulk messages on WhatsApp.
Managing customer support collaboration with a shared team inbox.
Enhancing customer engagement using AI-powered conversations.

2Chat Use Cases

Customer support automation for businesses using WhatsApp.
Sales and lead generation through automated WhatsApp workflows.
Managing multi-agent teams responding to customer queries.
Bulk promotional messaging and WhatsApp marketing campaigns.
Integrating WhatsApp communication into CRM or other business tools.
Transcribing audio WhatsApp messages for record-keeping and analysis.
Coordinating multi-number or multilingual customer operations.
Efficiently organizing WhatsApp group communications for community managers.

FAQs

AutoChat FAQs

What makes AutoChat a leading WhatsApp Automation Platform?

AutoChat offers advanced cloud-based solutions like a no-code chatbot builder, bulk messaging, and seamless eCommerce integration, tailored for WhatsApp Business automation.
How does AutoChat simplify chatbot development without coding?

AutoChat features a powerful No Code Chatbot Builder, enabling users to create robust chatbots effortlessly with support for media, interactive elements, API integration, and third-party add-ons.
What sets AutoChat apart in the eCommerce landscape?

It provides a native WhatsApp shopping experience with integrated checkout, direct integration with platforms like Shopify and WooCommerce, and effective abandoned cart recovery features.
How does AutoChat enhance team collaboration and support efficiency?

AutoChat's Unified Team Inbox allows multiple agents to handle incoming messages on a single WhatsApp number, featuring access control, performance monitoring, and agent management capabilities.
What benefits does AutoChat offer through official WhatsApp Business integration?

Benefits include obtaining an official WhatsApp Business account quickly (within 2 days), seamless integration with existing systems (POS/ERP/eCommerce), support for webhooks/APIs, and instant bulk notification delivery.

2Chat FAQs

Can I use my existing WhatsApp number?

Yes. 2Chat allows you to connect your existing WhatsApp or WhatsApp Business number using the WhatsApp Web protocol.
How do you connect to my WhatsApp number?

Connection is made via the WhatsApp Web protocol by scanning a QR code, enabling use without extra costs or number changes.
Can this cause my number to be banned?

No, as 2Chat uses a standard WhatsApp Web connection, your number remains safe unless the system is used for spam.
Will the WhatsApp app continue to work?

Yes. 2Chat does not interfere with the functionality of your WhatsApp app on your device.
How does the free trial work?

Each plan includes a 7-day free trial allowing full access to 2Chat's features, after which you can upgrade or delete your account.