Twig - AI Customer Support Agent that resolves issues instantly

Twig AI Customer Support Agent that resolves issues instantly

What is Twig?

Twig is an advanced AI customer support solution that seamlessly integrates with existing support systems to provide instant, accurate responses to customer inquiries. The platform combines intelligent data lookup capabilities with action-taking abilities, functioning like a trained support agent available 24/7.

The system features native integrations with popular platforms like Zendesk, HelpScout, Gmail, and Outlook, while maintaining SOC 2 compliance for security. It can be customized to match specific company tones and styles, and includes a built-in knowledge base module for templated responses and macros to ensure consistent, contextual support.

Features

API Integration: Takes actions by converting requests into API calls
Instant Response System: Provides immediate answers without ticket creation
Knowledge Base Integration: Built-in module for templated responses
Multi-platform Support: Native plugins for Zendesk, HelpScout, Gmail, and Outlook
Customizable AI: Personalized answering style and tone settings
Analytics Dashboard: Detailed insights for monitoring team performance
Citation-based Responses: Verifiable answers with trustworthy sources
Session Memory: Maintains context across follow-up responses

Use Cases

Customer support automation
Technical support assistance
Customer inquiry resolution
Support agent augmentation
Knowledge base management
Email support automation
Customer experience enhancement
Support ticket deflection

FAQs

How does Twig compare to ChatGPT?

Twig works with private data sources that are refreshed weekly, unlike ChatGPT which uses general knowledge.
What is the ROI of implementing Twig?

Customers report 40-50% savings in customer response times and hours spent within 3 months of implementation. A team of 20 support engineers would save $125K per year.
How does Twig differ from traditional chatbots?

ChatBots are designed for consumer applications with limited question types and responses, while Twig offers more comprehensive support capabilities with AI-powered responses and actions.