CoSupport AI
What is Talkscriber?
Talkscriber is an enterprise-grade speech-to-text platform designed to integrate seamlessly into various applications. It offers a secure and cost-effective solution, emphasizing data privacy and robust security measures.
The platform provides unmatched transcription accuracy with a Word Error Rate (WER) under 4%. Key features include emotion detection, purchase intent detection, and flexible deployment options (on-premises, public, private, or hybrid cloud). Talkscriber also offers ongoing innovation, incorporating features like dialogue summarization and topic extraction.
Features
- Unmatched Accuracy: Word Error Rate (WER) under 4%.
- Robust Security: Advanced access controls and data governance.
- Privacy-Centric Design: Encryption, PII redaction, and anonymization.
- Emotion Detection: Detects emotions (anger, disgust, fear, joy, neutrality, sadness, surprise).
- Purchase Intent Detection: Identifies purchase intent at the utterance level.
- Cost-Effective Solution: Lower cost compared to other cloud-based solutions.
- Flexible Deployment: On-premises, public, private, or hybrid cloud options.
- Ongoing Innovation: Features like dialogue summarization and topic extraction.
Use Cases
- Integrating speech-to-text into applications.
- Analyzing customer interactions for emotion and purchase intent.
- Securely transcribing sensitive data.
- Improving data interpretation and reducing miscommunication through accurate transcription.
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