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What is Prosperly?
Prosperly is a specialized platform designed to help local businesses effectively gather and manage online reviews and referrals. Leveraging automation, Prosperly reaches out to customers, encouraging them to share feedback about their experience and sending friendly follow-up reminders, thereby significantly increasing the collection of positive reviews. The tool also acts as a gatekeeper by redirecting negative feedback for internal resolution, minimizing the potential impact of unfavorable reviews on public profiles.
In addition to review collection, Prosperly automates referral requests for satisfied customers and includes a management system to track these referrals. Businesses benefit from comprehensive review monitoring across multiple platforms, easy integration with existing software, and user-friendly operation with no technical expertise required. The platform supports various types of businesses and industries, aiming to improve ranking in local search results and strengthen brand credibility.
Features
- Automated Review Requests: Automatically sends review requests to customers via email or text.
- Automatic Follow-Ups: Sends repeated reminders to maximize review responses and increase positive reviews.
- Negative Feedback Gatekeeping: Redirects unhappy customers to a private feedback form for internal resolution before public posting.
- Referral Automation: Sends referral requests to satisfied customers and manages referrals within the platform.
- Review Monitoring: Tracks reviews across multiple review platforms including Google, Yelp, Facebook, and more.
- Unlimited User Access: Allows businesses to add an unlimited number of team members to manage reviews.
- Integration Support: Can be integrated with existing customer management software.
- Custom Review Links: Supports collection of reviews from several top platforms beyond Google.
Use Cases
- Increase the number of positive Google reviews for a local business.
- Automate collection of genuine customer testimonials and referrals.
- Manage negative feedback internally to improve customer satisfaction.
- Boost local search ranking and attract new clients through better online reputation.
- Track customer referrals and measure their impact on new customer acquisition.
- Collect reviews across multiple platforms such as Yelp, Facebook, and industry-specific sites.
FAQs
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Are the reviews collected by Prosperly genuine?
Yes, the reviews are 100% genuine and are provided directly by your own customers; Prosperly only facilitates the collection process. -
Is Prosperly compliant with Google's terms of service?
Yes, Prosperly helps you remain fully compliant by requesting feedback and only prompting for a Google review after a positive customer experience. -
Can Prosperly manage reviews for platforms other than Google?
Yes, Prosperly can help you collect and monitor reviews from various sites like Yelp, Facebook, Zillow, Amazon, Trustpilot, and more. -
Does Prosperly require technical skills to set up?
No, technical skills are not needed as Prosperly is designed for easy setup and use; integration assistance is available if required. -
Can I cancel my Prosperly subscription at any time?
Yes, Prosperly operates month-to-month with no contracts, allowing you to cancel at any time.
