What is PepperPBX?

PepperPBX is a comprehensive multi-tenant IP-PBX software designed to manage VoIP communications for businesses and service providers. With its cloud-based architecture, it provides secure, scalable, and feature-rich PBX management, supporting multiple tenants on a single FreeSWITCH server. Administrators and resellers benefit from easy management of user profiles, resource allocation, and extensive feature sets including firewalls, multi-factor authentication, integrated call center environments, CRM integration (on request), and detailed call monitoring and reporting functionalities.

PepperPBX facilitates efficient business communication with features like intelligent dashboards, IP phone provisioning, call queues, automated voicemail, call recording, customizable IVR menus, and emergency (E911) support. The platform emphasizes security and uptime, offering GUI firewall management, failover mechanisms, and flexible deployment options both in-cloud and on-premises, making it suitable for businesses of all sizes and VoIP infrastructure requirements.

Features

Multi-Tenant Support: Manage multiple customers and dedicated PBX domains on a single server
Smart Dashboard: Access real-time system analytics and reporting
GUI Firewall Management: Integrated firewall control for enhanced security
Multi-factor Authentication: Supports SMS, email, and third-party authenticators
IP Phone Provisioning: Supports auto-provisioning and wide IP phone compatibility
Call Center Environment: Specialized setup for inbound call centers
CRM Integration: Custom integration with any CRM on request
Failover and Redundancy: Mechanisms for high availability and uptime
Voicemail and Call Recording: Automated voicemail and secure call recordings
Comprehensive Call Features: Includes call queuing, forwarding, parking, IVR, conferencing, and more

Use Cases

Managing business VoIP communications across multiple office locations
Operating an inbound call center with advanced monitoring
Providing PBX infrastructure for VoIP service providers and resellers
Securing business communications with robust firewall and multi-factor authentication
Integrating telephony systems with existing CRM platforms
Supporting remote teams through cloud-based PBX operations
Automating VoIP phone provisioning for large organizations

FAQs

What is PepperPBX?

PepperPBX is a multi-tenant IP-PBX software that operates on the VoIP protocol, offering both cloud and on-premises deployment options for effective handling of inbound and outbound calls.
Does PepperPBX offer reseller functionality?

Yes, PepperPBX includes a reseller module that enables efficient management of multiple customers, giving resellers the necessary tools to administer their user base.
Is there any limitation on users and extensions?

No, PepperPBX allows creation of unlimited users and extensions, with limits primarily dependent on the underlying hardware setup.
Can PepperPBX integrate with any CRM?

Yes, CRM integration is possible upon request, subject to additional customization and development work.
Does PepperPBX support configurations for emergency calls?

Yes, PepperPBX supports configuring E911 gateways and outbound routes for emergency calls.