PBXPlus VS PepperPBX

PBXPlus Pricing

PepperPBX Pricing

PBXPlus

• IVR System: Create multi-level menus to guide callers and route calls to the appropriate agents or departments.
• Call Forwarding: Forward incoming calls to different numbers or devices, ensuring no call is missed.
• Call Flow Automation: Design and implement custom call flows using a visual drag-and-drop interface.
• Virtual Phone Numbers: Obtain local and toll-free numbers from over 48 countries to establish a global presence.
• Business Voicemails: Manage, record, and access voicemails, with options to forward them via email.
• Voicemail Transcription: Automatically convert voice messages into text for easier review and record-keeping.
• Text to Speech (TTS): Convert written text into natural-sounding speech for automated messages in various languages.
• Call Analytics: Access real-time reports and insights into call volumes, durations, and flow performance.
• Outbound Dialer: Automate outbound calling to improve agent efficiency and reach more contacts.
• CRM Integration: Connect with popular CRM platforms like Salesforce and Zoho CRM for streamlined workflows.
• Click2Call – Web Widget: Embed a call button on websites to allow visitors to initiate calls easily.
• Call Conferencing: Host multi-party calls to facilitate collaboration and group discussions.

PepperPBX

• Multi-Tenant Support: Manage multiple customers and dedicated PBX domains on a single server
• Smart Dashboard: Access real-time system analytics and reporting
• GUI Firewall Management: Integrated firewall control for enhanced security
• Multi-factor Authentication: Supports SMS, email, and third-party authenticators
• IP Phone Provisioning: Supports auto-provisioning and wide IP phone compatibility
• Call Center Environment: Specialized setup for inbound call centers
• CRM Integration: Custom integration with any CRM on request
• Failover and Redundancy: Mechanisms for high availability and uptime
• Voicemail and Call Recording: Automated voicemail and secure call recordings
• Comprehensive Call Features: Includes call queuing, forwarding, parking, IVR, conferencing, and more

PBXPlus Use Cases

• Setting up a professional phone system for small to medium-sized businesses.
• Managing high volumes of customer calls with automated routing via IVR.
• Expanding business reach with international and local virtual phone numbers.
• Improving agent productivity with outbound dialers and CRM integrations.
• Enhancing customer service with voicemail transcription and personalized greetings.
• Analyzing call data to optimize communication strategies and operational efficiency.
• Facilitating remote work with cloud-based phone system accessibility.
• Integrating telephony with other business applications using REST APIs.

PepperPBX Use Cases

• Managing business VoIP communications across multiple office locations
• Operating an inbound call center with advanced monitoring
• Providing PBX infrastructure for VoIP service providers and resellers
• Securing business communications with robust firewall and multi-factor authentication
• Integrating telephony systems with existing CRM platforms
• Supporting remote teams through cloud-based PBX operations
• Automating VoIP phone provisioning for large organizations

PBXPlus FAQs

• What is PBXPlus?

  PBXPlus is a cloud-based PBX software, part of the 500apps suite, designed to help businesses manage their internal and external communications effectively with advanced features like IVR, call forwarding, and virtual numbers.
• Can I use my existing phone carrier with PBXPlus?

  Yes, PBXPlus allows you to bring your own carrier, which can help in obtaining the best possible rates for your calls.
• What kind of customer support is available for PBXPlus users?

  As part of 500apps, PBXPlus users have access to 24/5 support via email and chat. Enterprise plans include phone support as well.
• How does PBXPlus ensure service reliability and uptime?

  PBXPlus is hosted on Google and Amazon cloud infrastructure to ensure stability and scalability. It comes with a 99.99% uptime guarantee.
• Does PBXPlus integrate with Customer Relationship Management (CRM) systems?

  Yes, PBXPlus offers integration with over 25 popular CRM systems, including AgileCRM, Salesforce, and Zoho CRM, to streamline sales and support workflows.

PepperPBX FAQs

• What is PepperPBX?

  PepperPBX is a multi-tenant IP-PBX software that operates on the VoIP protocol, offering both cloud and on-premises deployment options for effective handling of inbound and outbound calls.
• Does PepperPBX offer reseller functionality?

  Yes, PepperPBX includes a reseller module that enables efficient management of multiple customers, giving resellers the necessary tools to administer their user base.
• Is there any limitation on users and extensions?

  No, PepperPBX allows creation of unlimited users and extensions, with limits primarily dependent on the underlying hardware setup.
• Can PepperPBX integrate with any CRM?

  Yes, CRM integration is possible upon request, subject to additional customization and development work.
• Does PepperPBX support configurations for emergency calls?

  Yes, PepperPBX supports configuring E911 gateways and outbound routes for emergency calls.

Uptime Monitor

Uptime Monitor