What is PBXDom?
PBXDom is a comprehensive call analytics and reporting platform designed to help businesses gain valuable insights from their phone system data. The tool offers real-time monitoring and historical analysis capabilities, allowing organizations to track call patterns, identify top performers, and optimize telecom resources. With its cloud-based architecture, PBXDom integrates seamlessly with major PBX systems and voice platforms, providing instant access to critical call data through customizable dashboards.
The platform includes specialized features such as emergency 911 alerts, telecom expense management, and call accounting functionality. Users can create shareable dashboards with over 70 unique widgets, enabling department managers to make data-driven decisions about phone system usage. PBXDom supports various installation methods and offers multiple pricing tiers to accommodate businesses with different extension counts and reporting needs.
Features
- Real-time Call Analytics: Provides instant access to current phone system data with 5-minute auto-updates
- Customizable Dashboards: Create personalized dashboards with over 70 unique widgets for specific reporting needs
- Emergency 911 Alerts: Get notified when anyone in the organization makes emergency calls to mobilize resources
- Telecom Expense Management: Monitor estimated telecom bills before they arrive and take proactive action
- Multi-Platform Integration: Works with all major PBX systems including Avaya, Cisco, Mitel, NEC, and Panasonic
Use Cases
- Monitoring call center performance and identifying top agents
- Tracking telecom expenses and preventing billing surprises
- Receiving instant alerts for emergency 911 calls within an organization
- Analyzing call patterns to optimize phone system resources
- Generating departmental call reports for performance management
FAQs
-
How quickly can PBXDom be installed?
PBXDom can be installed in approximately 15 minutes with its cloud-based setup process. -
What types of phone systems does PBXDom support?
PBXDom integrates with all major PBX systems including Avaya, Cisco, Mitel, NEC, Panasonic, and Asterisk. -
Can I try PBXDom before purchasing?
Yes, PBXDom offers a 14-day free trial with no credit card required to test the platform. -
How does data retention work across different plans?
Data retention varies by plan: Basic retains data for 1 year, Pro for 2 years, Advanced for 3 years, and Enterprise for 5+ years. -
Does PBXDom offer mobile access?
Yes, PBXDom provides mobile apps for both iOS and Android devices to access dashboards and reports on the go.
