CoSupport AI
What is Melu Human Live Chat?
Melu Human Live Chat is a professional live chat solution that enables businesses to connect with website visitors through trained, human operators—offering immediate and personalised support at any time of day. Designed for seamless integration with any website, Melu extends your digital reach by converting visitors into qualified leads, booking appointments, and enhancing customer satisfaction with real-time, genuine conversations.
This cost-effective service removes the burden of managing live chat internally while delivering valuable insights from rich chat data. Melu's UK and Asia-based teams ensure high-quality, native English responses, and the platform supports integration with leading tools like Zapier, Make, and IFTTT. Businesses across sectors trust Melu for its reliable, always-on human presence, flexible contracts, and data-driven customer experience improvements.
Features
- 24/7 Human Operators: Real people engage with website visitors at any time.
- Seamless Website Integration: Installs easily on any website platform, including WordPress.
- Mobile Friendly: Optimised for responsive websites for access on any device.
- No Chatbots: All conversations are handled by trained human agents.
- Script & Knowledge Base Setup: Knowledge base configured and approved by client.
- Client Portal: Editable knowledge base and access to all chat transcripts.
- Third-Party Integrations: Supports Zapier, Make, IFTTT via webhooks.
- Data-Driven Insights: Stores transcripts for performance analysis and marketing refinement.
- Event Tracking: Integrates with Google Analytics 4 (GA4) for event monitoring.
- Flexible Contracts: Rolling 30-day agreements with easy cancellation.
Use Cases
- Convert website visitors into qualified leads in real time.
- Book client meetings and appointments directly from live chat interactions.
- Provide 24/7 customer support without increasing internal workload.
- Enhance user experience and build brand trust with genuine conversations.
- Collect and analyse qualitative data from chat transcripts to guide business strategies.
- Offer personalised assistance for complex sales or service inquiries.
- Support multi-industry businesses lacking internal resources for live chat management.
- Increase sales and improve retention with responsive, human touchpoints.
FAQs
-
How is Melu’s pricing determined?
Pricing for Melu is based on the projected number of qualifying ('raised') chats your website receives each month; a custom quote is provided after your trial period depending on volume. -
What counts as a 'raised chat'?
A 'raised chat' refers to conversations where the visitor expresses interest in your products or services; irrelevant chats, such as job seekers or sales pitches, are not counted. -
Can Melu be cancelled at any time?
Yes, Melu operates on a rolling 30-day contract paid in advance, and you may cancel at any time via email with no further invoices issued. -
What sectors does Melu support?
Melu serves a wide range of sectors including law, finance, accountancy, real estate, medical, education, trades, retail, recruitment, and more. -
Where are Melu’s operators located?
Melu’s live chat operators are based in the UK and Asia, ensuring high quality, native English responses around the clock.
Related Queries
Helpful for people in the following professions
Melu Human Live Chat Uptime Monitor
Average Uptime
97.5%
Average Response Time
796 ms
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