What is JediDesk?
JediDesk provides a comprehensive platform designed to streamline customer communication and support processes. It integrates multiple channels, including website live chat, Viber, and Telegram messengers, into a single interface, allowing support managers to handle all interactions efficiently. The system includes a built-in CRM for managing customer requests and consolidating communication history.
Leveraging AI, JediDesk features intelligent chatbots capable of automating responses to common customer inquiries, reportedly handling up to 70-80% of typical questions. This automation is facilitated by a customizable knowledge base where businesses can store answers to frequently asked questions. The platform also offers analytics dashboards to monitor support team performance, response times, and customer satisfaction. Specific modules cater to e-commerce businesses, enabling features like automatic order status checks and enhanced customer data utilization for faster service.
Features
- Livechat: Enables real-time communication with website visitors.
- Knowledge Base: Allows creation of a self-service repository for customers.
- Ecommerce module: Offers specialized tools for online store support, including order status checks.
- Mobile Apps: Provides apps for AppStore & Google Play to manage support on the go.
- Integrations: Connects with platforms like Viber, Telegram, Facebook, and Instagram.
- JediDesk AI: Deploys AI chatbots to automate responses and assist customers.
- CRM System: Consolidates customer requests from all channels into one place.
- Analytics Dashboard: Tracks support efficiency, response speed, and customer feedback.
Use Cases
- Automating responses to frequently asked customer questions.
- Providing 24/7 customer support availability via chatbots.
- Managing customer interactions from website chat, Viber, and Telegram in one inbox.
- Streamlining customer support for e-commerce businesses.
- Building and maintaining a customer self-help knowledge base.
- Monitoring and analyzing customer support team performance.
- Improving customer satisfaction through quicker response times.
- Centralizing customer communication data within a CRM.
FAQs
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Can your chatbots sell?
Support chatbots are primarily a communication tool. While there are some automation elements, they do not have direct sales functionality at the moment. -
Do you have a version that can be hosted on my server?
Yes, an on-premise version is available. Please email [email protected] to discuss this option. -
Is it tracked when a user has left the chatbot?
No, unfortunately, messengers do not transmit data indicating when a user has left the chat. -
Can my managers send a photo or video?
Yes, managers can add any media file (like photos or videos) to their messages. -
How long do you keep your chat history?
All chat history is saved and stored in your account until you manually delete it or stop using the service.
