Top AI tools for Customer Experience Manager

MerchantIQ is an AI-powered commerce platform that adds conversational intelligence to online stores, reducing cart abandonment and increasing customer engagement through personalized shopping experiences.

• Contact for Pricing

Canonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.

• Freemium

ChoiceChaser is an AI-powered feature mining platform that analyzes user feedback across multiple channels to help product teams identify and prioritize the most valuable features to build next.

• Freemium

Pulse Insights provides enterprises with advanced customer feedback solutions featuring contextual microsurveys embedded within digital experiences for high-volume, actionable insights.

• Contact for Pricing

Qualint is an advanced speech-to-text analysis software that transforms contact center operations by providing comprehensive call analysis, fraud detection, and customer experience insights.

• Paid
• From 150$

FitEz provides AI-powered size recommendations for online fashion retailers to reduce size-related returns and enhance customer confidence.

• Contact for Pricing

Recommend is an AI-driven platform that helps e-commerce businesses increase revenue and drive conversions by delivering personalised shopping experiences to every customer.

• Free Trial
• From 77$

Aptitude is an AI-powered research platform that automates customer interviews, enabling companies to conduct and analyze conversations with hundreds of customers simultaneously, delivering the depth of qualitative research at survey-level scale.

• Contact for Pricing

The Rx Platform™ leverages AI to help brands proactively manage their reputation, predict potential PR crises, and foster genuine customer connections through empathy, honesty, and authentic investment.

• Paid
• From 500$

SightMill is a customer experience platform designed to help businesses gather, analyze, and act on customer feedback through various survey methods like NPS, CSAT, and CES.

• Free Trial

Klynk is a customer success platform that combines AI-driven insights with human expertise to enhance customer retention and reduce churn through predictive analytics and personalized success strategies.

• Contact for Pricing

DialSense is an AI-powered platform that enables businesses to create and manage voice assistants for customer support, offering 24/7 automated assistance with zero wait times.

• Contact for Pricing

Kimola is an AI-powered market research platform designed for SMBs to analyze customer feedback from various sources, uncovering needs, sentiments, and trends without manual effort.

• Freemium
• From 199$

Enautics CX Suite provides official integrations between Oracle and Adobe Marketing Cloud platforms, specializing in enterprise solutions for customer experience management.

• Contact for Pricing

PolyAI is an enterprise-grade voice AI platform that handles customer service calls with natural conversation abilities, resolving over 50% of calls while maintaining brand experience across multiple industries.

• Usage Based

SurveyStatz is a versatile survey software that lets you create, distribute, and analyze dynamic questionnaires with ease. It offers a free account for smaller surveys and affordable professional upgrades.

• Freemium

Zefi is an AI-powered platform that automatically unifies, categorizes, and analyzes user feedback across multiple channels to inform product decisions and improve customer experience.

• Contact for Pricing

Spatial is an AI-powered platform that enables dynamic, interactive surveys and interviews for product feedback, customer discovery, and usability testing with real-time insights and analysis.

• Freemium
• From 100$

Akira is an AI-powered reputation management platform that helps multi-unit brands automate their feedback, review, and listing management to deliver comprehensive business insights.

• Paid
• From 50$

Vibe Scan is an AI-powered brand reputation monitoring tool that uses ChatGPT to track and analyze online brand perception, providing detailed sentiment analysis and actionable insights.

• Contact for Pricing

Optimizely empowers businesses to create, test, analyze, and personalize digital experiences at scale using AI technology. The platform accelerates content creation, marketing, and experimentation to deliver measurable business impact.

• Contact for Pricing

Ora.ai is an advanced AI-powered platform that tracks and analyzes customer mentions across multiple social platforms, providing real-time customer intelligence and competitor insights for businesses.

• Contact for Pricing

Kiwi Sizing offers AI-powered size charts and recommenders for Shopify stores, utilizing machine learning to reduce returns and enhance customer experience.

• Freemium
• From 7$

SAP Emarsys is an AI-powered customer engagement platform that enables marketers to deliver personalized omnichannel experiences across email, web, mobile, ads, and more to drive business outcomes and customer loyalty.

• Contact for Pricing

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

• Contact for Pricing

Canvs AI is an advanced text analysis platform that helps teams unlock deep insights from unstructured feedback using AI-powered analysis. It specializes in processing open-ended responses, reviews, and social data to deliver actionable business intelligence.

• Contact for Pricing

Centiment is a market research platform offering an audience panel, survey creation tools, customer experience management, and research services to help businesses gather actionable insights.

• Contact for Pricing

Thematic is an AI-powered platform that analyzes open-ended text feedback, transforming it into actionable insights to improve customer experience and drive business growth.

• Free Trial

Birdeye is an AI-powered marketing platform that helps local businesses improve their online presence, manage reputation, and handle social media across multiple locations. It offers comprehensive tools for review management, social media, listings, and customer engagement.

• Contact for Pricing

Eagle Eye empowers businesses to deliver real-time, personalized marketing and loyalty experiences across multiple channels using advanced AI-driven solutions.

• Contact for Pricing

DiscoverText is a cloud-based text analytics software that combines human annotation and machine learning to sort, clean, and analyze large volumes of unstructured text data. It offers multilingual features, document redaction, and custom classifier creation.

• Freemium

TechSee's Sophie AI platform leverages visual, multimodal AI and augmented reality to transform customer service experiences across industries, enabling remote visual support, AI-guided troubleshooting, and automated customer interactions.

• Contact for Pricing

AgentBridge by Sonata Software empowers organizations to build, deploy, and manage intelligent AI agents for enterprise-scale automation, accelerating digital transformation with no-code tools, modular architecture, and robust compliance.

• Contact for Pricing

Mowa is an AI-powered data analysis platform that automates data reviews and provides real-time insights for customer support, sales, and marketing teams.

• Contact for Pricing

Flyfish.ai provides multimodal AI search capabilities for e-commerce brands, enhancing product discovery through visual, voice, multilingual, and text search to boost digital commerce revenue.

• Contact for Pricing

Voxil AI offers a hassle-free solution to connect chatbots to a phone line, facilitating seamless customer service without the need for coding.

• Contact for Pricing
• API

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Divinate is an AI-powered platform that streamlines user research analysis by automatically transcribing, tagging, and extracting themes from research sessions, helping teams make better product decisions faster.

• Freemium
• From 30$

Velaris is an AI-powered customer success platform that helps teams understand customers, streamline operations, and automate manual work through analytics, success plans, collaboration tools, and automations.

• Contact for Pricing

Delegate is an AI-powered platform that helps B2B Customer Success and Account Management teams automate and optimize their interactions with unmanaged and long-tail customers through predictive prioritization and automated execution.

• Free Trial

Soniva uses voice AI to conduct surveys and interviews, transforming data collection into natural conversations. It simplifies the process, improves response rates, and provides detailed analysis.

• Contact for Pricing

Dotdigital is an AI-powered customer experience and marketing automation platform designed to help businesses deliver personalized campaigns across email, SMS, web, and more.

• Contact for Pricing

TaskUs offers outsourced digital services, including AI Operations and Agentic AI Consulting, to help innovative technology companies manage and scale their AI initiatives.

• Contact for Pricing

Reviewik is an AI-powered customer feedback analysis tool that helps businesses understand user sentiment, identify pain points, and track feature requests through automated email support analysis.

• Contact for Pricing

Sunrise AI is an enterprise-focused customer success platform that uses AI to boost retention, reduce churn, and optimize revenue by providing actionable insights and tailored playbooks for Customer Success Managers.

• Contact for Pricing

Notably AI is an end-to-end AI research platform that helps teams transform qualitative data into actionable insights through AI-powered analysis, automated workflows, and collaborative research tools.

• Freemium
• From 25$

Improve e-commerce engagement and sales with Zevi's AI-driven search and chat solutions.

• Usage Based
• API

Research Studio is an AI-powered platform that streamlines UX research by providing automated analysis, transcription, and summarization capabilities across 99+ languages, helping researchers and designers work 10x faster.

• Freemium
• From 20$

Jinnee is an AI-powered virtual financial advisor that provides 24/7 customer support for fintech companies, handling customer inquiries, offering personalized banking services, and providing automated support solutions.

• Contact for Pricing

QueryPal Resolve is an AI-powered customer support solution that provides instant ticket resolution by automatically generating referenced draft responses within Zendesk, Freshdesk, and Intercom platforms.

• Usage Based
• From 499$