ProProfs Chat vs Provide Support Detailed comparison features, price

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Provide Support

Provide Support enables businesses to communicate directly with website visitors through a robust live chat widget, supported across desktop, mobile, and browser platforms. Its cross-platform solutions offer easy integration with popular website platforms like Magento, Shopify, Wix, WordPress, and Joomla, enabling customer service teams to respond in real time from anywhere.

The service emphasizes security, employing advanced encryption for chat conversations and transmissions. It features unlimited domain support, proactive chat invitations, IP blocking for abusive users, customizable pre-chat surveys, and comprehensive agent performance statistics. Flexible subscription options, dedicated 24/7 support, and a 30-day money-back guarantee make it a reliable choice for global organizations seeking to elevate their customer communication.

Pricing

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Provide Support Pricing

Paid

Provide Support offers Paid pricing .

Features

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Provide Support

Cross-Platform Agent Apps: Available for Windows, macOS, Linux, iOS, Android, and web browsers
Automatic Chat Translation: Supports 41 languages in the live chat window
Secure Chat: Advanced encryption for chats, transcripts, and offline messages
Unlimited Domains: Use a single account to manage live chat across multiple domains
Proactive Chat Invitations: Send invitations or deploy attention-grabbing bubbles to connect with visitors
Custom Pre-Chat Surveys: Add custom fields and dropdowns or skip surveys for immediate chat
Comprehensive Analytics: Agent performance statistics and website visitor tracking
IP Blocking: Block individual IPs, ranges, or filter by regions for abusive visitors
Easy Integration: Compatible with Shopify, WordPress, Magento, Wix, Joomla, and others
Mobile Agent Apps: Support agents on the go via Android and iOS applications

Use Cases

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

Provide Support Use Cases

Providing instant customer support on business websites
Assisting e-commerce shoppers in real time to reduce cart abandonment
Offering multilingual chat assistance for global audiences
Monitoring website visitor activity and pre-qualifying leads
Gathering customer feedback and inquiries through customizable pre-chat surveys
Blocking abusive visitors to maintain a safe chat environment
Enabling remote support teams to respond to customer queries from any device

FAQs

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.

Provide Support FAQs

Is the free trial fully functional?

Yes, all live chat features are available during the free trial with no feature limitations.
How can I add the chat widget to my website?

Simply insert the provided chat button code into your website source; integration tutorials are available.
Is the connection and data transmission secure?

All chat communications, transcripts, and offline messages use advanced encryption, and secure connections are enabled by default.
Can the live chat be integrated with multiple websites?

Yes, an unlimited number of domains can be connected at no additional cost.
Are there any hidden costs with the service?

No, all features are included in any payment plan and there are no hidden fees.