ProProfs Chat vs Chatisto Detailed comparison features, price

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Chatisto

Chatisto delivers an intelligent AI-driven agent designed to transform and automate customer communication for businesses of all sizes. By instantly responding to inquiries, syncing with popular CRMs like HubSpot, and identifying high-value sales opportunities, it enables organizations to manage support and sales conversations efficiently while optimizing team resources.

The platform offers seamless website integration, comprehensive contact management, customizable chat flows, and a shared inbox for collaborative support. With robust analytics, cost-saving automations, and scalable deployment for small businesses to enterprises, Chatisto empowers organizations to boost revenue, enhance customer satisfaction, and reduce operational overhead in a secure, GDPR-compliant environment.

Pricing

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Chatisto Pricing

Freemium

From $29

Chatisto offers Freemium pricing with plans starting from $29 per month .

Features

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Chatisto

Collaborative Shared Inbox: Distributes customer conversations efficiently and prevents duplicate responses.
Custom Chat Flow Builder: Drag-and-drop interface for creating personalized conversation journeys.
Detailed Contact Profiles: Syncs and manages customer data with HubSpot integration.
24/7 AI Support: Automates responses to common questions using business knowledge bases.
Smart Handoff: Routes sales leads to the team with complete context and history.
Chat Customization: Tailors chat interface with branding and layout preferences.
ROI Tracking: Measures sales conversion, upsells, and cost savings from automation.
Quick Setup: One-click knowledge import and easy website integration via script.

Use Cases

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

Chatisto Use Cases

Automating website customer support responses
Syncing CRM data with customer conversations
Qualifying and converting web leads automatically
Handling e-commerce and SaaS customer inquiries
Boosting sales with instant lead engagement
Reducing support team workload and operational costs
Providing 24/7 automated assistance to customers

FAQs

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.

Chatisto FAQs

How does Chatisto's AI improve customer support?

Chatisto's AI responds instantly to common inquiries by learning from your business knowledge base and previous conversations, automating up to 80% of support tasks while ensuring accuracy and consistency.
Is Chatisto suitable for both small businesses and large enterprises?

Yes, Chatisto offers scalable features and pricing options tailored to the needs of small teams as well as large organizations, including advanced collaboration and custom integrations.
Can Chatisto integrate with existing tools and workflows?

Chatisto supports seamless integration with popular platforms and CRM systems such as HubSpot, enabling unified management of customer interactions and data.
How secure is my customer data with Chatisto?

Chatisto adheres to GDPR compliance, offers 99.9% uptime, and ensures secure payment processing, prioritizing the privacy and safety of all customer data.
Is there a free trial available?

Yes, Chatisto provides a free tier and a 14-day free trial on paid plans to help users evaluate its features before committing.