CoSupport AI vs PolyAI Detailed comparison features, price

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

PolyAI

A sophisticated voice AI platform that transforms traditional call centers into efficient, revenue-generating operations. The system excels in handling complex customer inquiries across 12 languages, delivering consistent brand experiences through natural conversations where customers can speak naturally, interrupt, and change topics.

The platform seamlessly integrates with existing technology stacks and can be deployed in six weeks or less, offering real-time analytics and continuous learning capabilities. It has demonstrated significant results for enterprises, including improved customer satisfaction scores, reduced seasonal hiring costs, and substantial revenue generation through extended customer interactions.

CoSupport AI

Pricing

Contact for Pricing

PolyAI

Pricing

Usage Based

CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

PolyAI

Features

Multi-language Support: Handles calls in 12 languages
Natural Conversation: Enables natural speech, interruptions, and topic changes
Real-time Analytics: Provides actionable insights from conversations
Fast Deployment: Custom implementation in six weeks or less
Enterprise Integration: Seamless connection with existing tech stack
24/7 Availability: Round-the-clock customer service coverage
Security Compliance: Enterprise-grade security with industry certifications
Performance Monitoring: Continuous learning and improvement system

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

PolyAI

Use cases

Account management and authentication
Billing and payment processing
Booking and reservation handling
Customer FAQ resolution
Order management
Technical troubleshooting
Call routing optimization
Customer service automation

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.

PolyAI

FAQs

What industries does PolyAI serve?

PolyAI serves multiple industries including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities.

What is the implementation time for PolyAI?

PolyAI can be designed, integrated, and deployed in six weeks or less.

What level of security does PolyAI offer?

PolyAI provides enterprise-grade security with 24/7 support, compliance certification, and meets requirements for heavily regulated industries.