CoSupport AI vs Netomi Detailed comparison features, price

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

Netomi

Netomi is a comprehensive AI-powered customer experience platform that combines sanctioned generative AI with advanced language models to transform enterprise customer service operations. The platform enables businesses to automatically resolve up to 80% of customer service inquiries while maintaining brand safety and security standards.

The system operates through a sophisticated AI intelligence layer that integrates seamlessly with existing customer service infrastructure, including CRM systems and agent desks. It offers real-time omnichannel support across email, messaging, web chat, SMS, social media, and voice channels, while maintaining strict security standards including SOC2, GDPR, HIPAA, PDPA, and CCPA compliance.

CoSupport AI

Pricing

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Netomi

Pricing

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CoSupport AI

Features

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

Netomi

Features

Sanctioned Generative AI: Combines proprietary technology with LLMs for safe automated responses
Omnichannel Support: Unified AI interface across email, chat, messaging, SMS, social, and voice
Auto-pilot & Co-pilot Modes: Flexible automation levels for different support scenarios
Security Compliance: SOC2, GDPR, HIPAA, PDPA, and CCPA certified
Proactive Customer Care: Predictive engagement and issue prevention
Business System Integration: Seamless connection with existing CRM and support tools

CoSupport AI

Use cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

Netomi

Use cases

Automated customer inquiry resolution
Agent assistance for complex support cases
Customer sentiment analysis
Knowledge base integration
Proactive customer engagement
Multi-channel customer support automation

CoSupport AI

FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.

What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.

What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.

Netomi

FAQs

What security certifications does Netomi have?

Netomi is SOC2, GDPR, HIPPA, PDPA and CCPA Compliant, has ISO 27001 Certification, and includes PII and Systems Protections.

What channels does Netomi support?

Netomi supports email, messaging, web chat, in-app chat, SMS, social media, search, and voice channels.

What is the average resolution rate for Netomi?

Netomi achieves a 90% resolution rate for customer service inquiries.