TALKR vs PolyAI Detailed comparison features, price

TALKR

TALKR delivers advanced AI-powered virtual assistants that revolutionize business communication across multiple channels. The platform transforms traditional contact centers by replacing outdated interactive voice response systems with intelligent, conversational AI agents that can handle complex interactions.

The solution offers omnichannel capabilities, seamlessly integrating with phone, web, messaging, and social networks while connecting to various business tools including CRM, ERP, and knowledge bases. With multilingual support and enterprise-grade security, TALKR enables businesses to automate up to 85% of customer requests in real-time.

PolyAI

A sophisticated voice AI platform that transforms traditional call centers into efficient, revenue-generating operations. The system excels in handling complex customer inquiries across 12 languages, delivering consistent brand experiences through natural conversations where customers can speak naturally, interrupt, and change topics.

The platform seamlessly integrates with existing technology stacks and can be deployed in six weeks or less, offering real-time analytics and continuous learning capabilities. It has demonstrated significant results for enterprises, including improved customer satisfaction scores, reduced seasonal hiring costs, and substantial revenue generation through extended customer interactions.

TALKR

Pricing

Usage Based

From 14$

PolyAI

Pricing

Usage Based

TALKR

Features

Omnichannel Integration: Seamless communication across phone, web, messaging, and social networks
Custom Voice Options: Configurable voice personalities with emotion analysis capabilities
API Integration: Connect with CRM, ERP, and business tools
Real-time Analytics: Comprehensive monitoring and conversation tracking
Multilingual Support: Multiple languages and dialects supported
Security Compliance: GDPR-compliant data protection with encryption
No-Code Platform: Easy-to-use interface for bot creation and management
24/7 Availability: Round-the-clock automated customer support

PolyAI

Features

Multi-language Support: Handles calls in 12 languages
Natural Conversation: Enables natural speech, interruptions, and topic changes
Real-time Analytics: Provides actionable insights from conversations
Fast Deployment: Custom implementation in six weeks or less
Enterprise Integration: Seamless connection with existing tech stack
24/7 Availability: Round-the-clock customer service coverage
Security Compliance: Enterprise-grade security with industry certifications
Performance Monitoring: Continuous learning and improvement system

TALKR

Use cases

Customer Relations Management
Appointment Scheduling and Reminders
After-Sales Service
Lead Generation
Order Processing
Parcel Tracking
Customer Satisfaction Surveys
Support Ticket Management

PolyAI

Use cases

Account management and authentication
Billing and payment processing
Booking and reservation handling
Customer FAQ resolution
Order management
Technical troubleshooting
Call routing optimization
Customer service automation

TALKR

FAQs

Can the callbot handle complex calls?

Yes, TALKR callbots can handle complex calls using advanced AIs and automation processes. They can transfer calls to human agents during business hours if necessary.

Can phone chatbots speak multiple languages?

Yes, TALKR Bots are multilingual and configured to support multiple languages and dialects, making them suitable for international markets.

How is information secured when interacting with a callbot?

TALKR prioritizes information security with data encryption, authorization management, and compliance with data protection regulations. Data is stored in the country of the project with no third-party transfers.

PolyAI

FAQs

What industries does PolyAI serve?

PolyAI serves multiple industries including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities.

What is the implementation time for PolyAI?

PolyAI can be designed, integrated, and deployed in six weeks or less.

What level of security does PolyAI offer?

PolyAI provides enterprise-grade security with 24/7 support, compliance certification, and meets requirements for heavily regulated industries.