AnsweriQ VS Zowie

AnsweriQ Pricing

Zowie Pricing

AnsweriQ

• Zero Contact Resolution: Automated customer query resolution without agent intervention
• Intelligent Process Automation: AI-powered automation of complex support processes
• Multi-channel Support: Works across email, chat, and phone channels
• CRM Integration: Seamless integration with existing platforms like Zendesk
• Agent Assistance: AI-powered recommendations for faster case resolution
• Auto Triage: Automatic case classification and routing
• Self Assist: Content suggestions for webform queries
• Auto Response: Bot case resolution via emails

Zowie

• AI Agent: Automated customer conversations across all channels and languages
• Decision Engine: 100% accuracy in automated process execution
• Reasoning Engine: Context-aware customer support using company data
• Multi-Channel Support: Integration with chat, email, phone, and social media
• Security Compliance: GDPR and SOC 2 certified protection
• LLM Integration: Compatible with OpenAI, Google, Anthropic, and Meta
• Feedback & Training: AI agent customization and improvement system
• Workflow Automation: End-to-end resolution of complex customer inquiries

AnsweriQ Use Cases

• Customer support automation
• Order cancellation process automation
• Support ticket deflection
• Customer query self-service
• Agent productivity enhancement
• Customer service scaling
• Support process optimization

Zowie Use Cases

• Customer inquiry automation
• Multi-language customer support
• Order management and returns
• Booking and reservation handling
• Customer data analysis
• Process automation
• Ticket resolution
• Brand consistency maintenance

AnsweriQ FAQs

• How does AnsweriQ reduce handle times?

  AnsweriQ reduces Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.
• Can AnsweriQ integrate with existing CRM systems?

  Yes, AnsweriQ integrates with CRM platforms like Zendesk and works across all communication channels including email, chat, and phone.
• How does AnsweriQ help in cost reduction?

  AnsweriQ reduces cost per ticket by automating the resolution of low-touch customer queries and eliminating the need for agent intervention in routine cases.

Zowie FAQs

• What security certifications does Zowie have?

  Zowie is GDPR and SOC 2 Type II certified, providing enterprise-level protection for customer data.
• Which language models does Zowie support?

  Zowie integrates with leading LLMs including OpenAI, Google, Anthropic, and Meta.
• Can Zowie handle complex customer service workflows?

  Yes, Zowie can automate complex workflows and resolve issues from start to finish using its Decision Engine and Reasoning Engine technologies.

Uptime Monitor

Uptime Monitor