AI Chatbot Support vs ChatShape Detailed comparison features, price

AI Chatbot Support

AI Chatbot Support delivers a sophisticated customer service solution that integrates autonomous AI chatbots with live chat functionality. The platform enables businesses to provide 24/7 customer support across websites, social media channels, and popular messaging apps through a unified dashboard system.

The system features an AI-powered Chat Management System (CMS) that learns from website content, customer interactions, and uploaded materials to provide accurate, personalized responses. With customizable white-label widgets, multi-language support, and advanced AI tools for agents, it streamlines customer service operations while maintaining brand consistency and security.

ChatShape

ChatShape revolutionizes customer interaction by allowing businesses to create intelligent chatbots trained specifically on their website content. Through a simple crawling process, the platform automatically extracts and processes website information to generate a customized AI assistant that seamlessly integrates with any website.

The platform offers comprehensive customization options, including branding elements and conversation tone adjustments, while providing robust features such as lead collection, analytics tracking, and multi-source training capabilities. With support for both website crawling and PDF document processing, ChatShape delivers a versatile solution for businesses seeking to automate customer support and enhance visitor engagement.

AI Chatbot Support

Pricing

Paid

From 40$

ChatShape

Pricing

Freemium

From 19$

AI Chatbot Support

Features

Autonomous AI Chatbots: Private AI trained on business content and conversations
Multi-Platform Integration: Connects with websites, social media, and messaging apps
Customizable Chat Widgets: White-label branding with custom colors and logos
AI-Powered Agent Tools: Smart replies, spelling correction, and message rewriting
Comprehensive CMS Dashboard: Customer insights and interaction management
Automatic Translation: Multi-language support for voice and text
Security: Private data encryption and secure storage
OpenAI Integration: Compatible with various OpenAI models

ChatShape

Features

24/7 Customer Support: Instant automated responses to customer queries
Lead Generation: Automated email collection and lead tracking system
Customization: Adjustable branding, colors, and conversation tone
Analytics Dashboard: Comprehensive message tracking and performance metrics
Multi-source Training: Support for website content and PDF documents
Export Capability: CSV export for collected leads and conversation data
Geographic Tracking: Location tracking for lead generation
Prompt Customization: Adjustable AI instructions and start messages

AI Chatbot Support

Use cases

24/7 Customer Support
Social Media Customer Service
Website Chat Support
Multi-channel Customer Communication
Lead Generation
Customer Inquiry Management
Automated Customer Service
Brand Communication

ChatShape

Use cases

Automated customer support
Lead collection and qualification
Website visitor engagement
FAQ automation
Customer service scaling
Sales conversion optimization
Document-based customer assistance
24/7 business availability

AI Chatbot Support

FAQs

Does the AI chatbot understand multiple languages?

Yes, the AI chatbot has automatic translation capabilities and can understand voice and text messages in multiple languages, translating and answering autonomously in the customer's language.

Is AI Chatbot Support secure?

Yes, the platform is committed to data privacy and security, using industry-accepted encryption standards with AES and tested security protocols. Data is not shared with third parties.

Can I use AI Chatbot Support with my own OpenAI API?

Yes, an OpenAI API is required to use AI Chatbot Support. Users need to obtain an API key from OpenAI and input it in the AI Settings within their account.

ChatShape

FAQs

What is the maximum number of sources for bot creation?

The maximum number of web sources depends on your subscription plan, with limitations based on the text character count from each source.

Can I add custom data beyond website scraping?

Yes, you can add custom data through the prompt settings, add additional web pages to sources, or contact for custom data source integration.

Does the chatbot work with PDF files?

Yes, you can upload multiple PDF files to create a chatbot from your work documents.

What information is available for collected leads?

The system provides lead information including email, country of origin, and conversation history, which can be exported to CSV.