ChattonAI vs ChatShape Detailed comparison features, price

ChattonAI

ChattonAI delivers a comprehensive chatbot solution powered by ChatGPT, designed to genuinely understand and address customer needs. The platform goes beyond basic automation by providing deep text analysis and extracting valuable insights from every customer interaction.

The system features advanced AI analytics capabilities, seamless CRM integrations, and real-time sentiment analysis. It enables businesses to optimize agent handling time, provide 24/7 customer support, and make data-driven decisions through detailed conversation analysis and visualization tools.

ChatShape

ChatShape revolutionizes customer interaction by allowing businesses to create intelligent chatbots trained specifically on their website content. Through a simple crawling process, the platform automatically extracts and processes website information to generate a customized AI assistant that seamlessly integrates with any website.

The platform offers comprehensive customization options, including branding elements and conversation tone adjustments, while providing robust features such as lead collection, analytics tracking, and multi-source training capabilities. With support for both website crawling and PDF document processing, ChatShape delivers a versatile solution for businesses seeking to automate customer support and enhance visitor engagement.

ChattonAI

Pricing

Freemium

ChatShape

Pricing

Freemium

From 19$

ChattonAI

Features

AI Analytics: Continuous evaluation of customer engagements and sentiment analysis
Conversation Analysis: Deep text analysis and insight extraction from every interaction
24/7 Customer Support: Round-the-clock automated customer assistance
Multi-Channel Integration: Connect through email, messenger, and other platforms
Custom Workflows: Automated actions based on specific customer events and insights
Data Visualization: Advanced dashboards and analytics reporting
Agent Optimization: Improved handling time and service efficiency
Multi-Lingual Support: Communication across different languages

ChatShape

Features

24/7 Customer Support: Instant automated responses to customer queries
Lead Generation: Automated email collection and lead tracking system
Customization: Adjustable branding, colors, and conversation tone
Analytics Dashboard: Comprehensive message tracking and performance metrics
Multi-source Training: Support for website content and PDF documents
Export Capability: CSV export for collected leads and conversation data
Geographic Tracking: Location tracking for lead generation
Prompt Customization: Adjustable AI instructions and start messages

ChattonAI

Use cases

Customer Service Automation
Lead Generation and Conversion
Customer Sentiment Analysis
Business Intelligence and Analytics
Agent Performance Optimization
Customer Behavior Analysis
Automated Customer Support

ChatShape

Use cases

Automated customer support
Lead collection and qualification
Website visitor engagement
FAQ automation
Customer service scaling
Sales conversion optimization
Document-based customer assistance
24/7 business availability

ChattonAI

FAQs

How does ChattonAI improve customer service efficiency?

ChattonAI optimizes live agents' handling time, enabling them to assist twice as many customers within the same timeframe, while providing 24/7 automated support through AI chatbots.

What kinds of insights does the platform provide?

The platform provides insights through deep text analysis, customer sentiment tracking, demand forecasting, and customer behavior patterns, all visualized through comprehensive dashboards and reports.

What integration options are available?

ChattonAI offers integrations with various communication channels including Email and Messenger, while maintaining conversation continuity across platforms.

ChatShape

FAQs

What is the maximum number of sources for bot creation?

The maximum number of web sources depends on your subscription plan, with limitations based on the text character count from each source.

Can I add custom data beyond website scraping?

Yes, you can add custom data through the prompt settings, add additional web pages to sources, or contact for custom data source integration.

Does the chatbot work with PDF files?

Yes, you can upload multiple PDF files to create a chatbot from your work documents.

What information is available for collected leads?

The system provides lead information including email, country of origin, and conversation history, which can be exported to CSV.