What is Yext?
Yext is a comprehensive digital presence platform designed for multi-location brands. It provides a suite of tools to manage and optimize online brand presence. The platform enables businesses to deliver consistent, accurate, and engaging experiences across various digital channels.
Yext helps to ensure the right information is presented to customers across various services, such as search engines, maps, and AI tools. The platform leverages AI to increase efficiency and provide real-time data analysis.
Features
- Listings: Manage & optimize your location information across the web.
- Search: Create your own intelligent search tool for your website.
- Knowledge Graph: Organize your content for search and AI-powered experiences.
- Reviews: Manage your reputation to boost your local ratings and rank.
- Social: Amplify your brand’s local social presence across all locations.
- Analytics: Unlock actionable insights with custom reports and dashboards.
- Pages: Drive engagement with search-optimized local pages.
- Chat: Automate conversations with your own AI-powered chatbot.
Use Cases
- Manage a consistent brand experience across all digital channels.
- Increase engagement with local customers.
- Ensure accurate business information on search engines, directory services, and maps.
- Deliver dynamic content based on data trends and customer preferences.
- Automate and optimize marketing workflows.
- Access real-time data and trend analysis.
- Understand customer behavior and meet their needs.
- Scale workflows with one platform.
FAQs
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Why are my business listings wrong?
Listings services like Google, Yelp, and Yahoo get their information from a variety of sources, such as public records, data aggregators, and user suggestions. An algorithm delivers what it believes is the most accurate answer to the user based on its assessment of each source’s authority and reliability. This complex set of inputs can often lead to inaccurate or outdated information. -
Why do I need Yext to update my listings?
In many cases, business owners can manually update their information on each individual site. The benefit of Yext is that it sidesteps this manual effort, allowing you to claim, control, and enhance your listings across 100+ sites, all in one place — and often within seconds of submitting updates. In addition, Yext’s technology prevents unauthorized updates and lets you enhance your listings with advanced content like photos, videos, hours of operation, menus, and more. -
What happens if I cancel my Yext subscription?
Yext does not hold your data hostage. Cancelling your Yext subscription does not overwrite the updates you have made through Yext, and Yext will not force your listings to revert. If you cancel your subscription, Yext no longer sends your digital knowledge to the sites in our network. Afterwards, your data becomes subject to the normal compilation process of each publisher, which may result in your listings changing over time.
