What is Voiceform?

Voiceform is a platform designed to augment standard survey methodologies by incorporating voice, video, and artificial intelligence features. It allows users to construct detailed feedback forms that go beyond traditional text responses. Users can integrate various quantitative question types, such as Matrix, Net Promoter Score (NPS), and Customer Satisfaction (CSAT), alongside qualitative open-ended questions that capture responses through voice and video recordings. The platform also supports customization to align survey appearance with brand identity and offers conditional logic to create dynamic user pathways through the survey.

Once a Voiceform is created, it can be distributed through multiple channels, including email, embedded within products, SMS, and chat systems, facilitating wide reach. Additionally, Voiceform integrates with numerous applications, allowing seamless data flow between systems. The platform includes robust analysis tools powered by AI, which provide transcription and translation of audio/video inputs. These tools help users identify trends, summarize large volumes of feedback, understand participant demographics, and gauge customer sentiment, thereby offering deeper insights than traditional survey methods alone.

Features

Voice & Video Capture: Collect feedback via voice and video recordings within surveys.
AI Probing: Utilize AI for automated follow-up questions based on responses.
AI Transcription & Translation: Automatically convert voice and video responses into text and translate them.
Sentiment Analysis: Analyze responses to understand customer emotions and opinions.
Quantitative Question Types: Support for Matrix, NPS, CSAT, and other standard survey questions.
Qualitative Open Ends: Enable detailed feedback through open-ended voice and video questions.
Conditional Logic: Create dynamic surveys that adapt based on user answers.
Branding Customization: Tailor survey appearance to match specific brand guidelines.
Multi-channel Distribution: Share surveys via email, SMS, in-product links, chat, and integrations.
Extensive Integrations: Connect with over 5,000 applications.
Nova AI Research Assistant: (Custom/Enterprise) Provides AI-driven research insights.

Use Cases

Scaling qualitative customer interviews.
Conducting comprehensive CSAT and NPS surveys.
Gathering voice and video testimonials from customers.
Collecting detailed employee feedback.
Enhancing market research with richer data.
Improving user experience (UX) research processes.
Generating authentic marketing content from user feedback.
Increasing survey response and completion rates.
Conducting B2B and B2C research studies.

FAQs

What types of questions can I include in a Voiceform?

Voiceform supports quantitative questions like Matrix, NPS, and CSAT, as well as qualitative open-ended questions allowing for voice and video responses.
How can I share my Voiceform survey?

You can share your Voiceform via various channels including email, in-product links, SMS, chat, or by sourcing respondents directly through Voiceform.
Does Voiceform integrate with other tools?

Yes, Voiceform integrates with over 5,000 applications and allows embedding questions into other survey platforms.
Can Voiceform transcribe and translate responses?

Yes, the platform offers AI-powered transcription and translation for voice and video responses.
What analysis features does Voiceform offer?

Voiceform provides analysis tools to uncover trends, summarize responses, understand participant statistics, and analyze customer sentiment.