What is Tidio?
Tidio is a cutting-edge customer service platform that revolutionizes how businesses handle customer interactions. At its core is Lyro AI Agent, which efficiently manages 67% of repetitive queries across chat, email, and social media channels, making it the leading choice for small and medium-sized businesses.
The platform integrates live chat functionality, help desk solutions, and automated workflows to streamline customer service operations. With features like human-like responses, brand voice alignment, and advanced task execution, Tidio helps businesses maintain high customer satisfaction while improving team efficiency and increasing conversion rates.
Features
- Lyro AI Agent: Resolves up to 67% of customer queries automatically
- Multi-channel Support: Handles conversations across chat, email, and social media
- Help Desk Integration: Streamlines ticket management and support workflows
- Live Chat: Real-time customer communication with advanced features
- Automated Flows: Custom conversation pathways for lead generation
- Analytics Dashboard: Comprehensive performance tracking and reporting
- Brand Voice Alignment: Maintains consistent communication style
- Multi-language Support: Handles customer queries in multiple languages
Use Cases
- Automating repetitive customer support queries
- Managing high-volume customer service operations
- Increasing sales through automated lead generation
- Providing 24/7 customer support coverage
- Streamlining support team workflow management
- Enhancing customer engagement through personalized interactions
FAQs
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What is a Billable conversation in Tidio?
A billable conversation refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent. Unanswered messages and automated responses from Flows and Lyro AI Agent are not counted as billable conversations. -
What is the difference between Flows and Lyro AI Agent?
Flows are pre-designed conversational paths for marketing automation and simple queries, while Lyro AI Agent uses artificial intelligence to understand and respond to complex questions with human-like conversations based on your support content. -
What is the resolution rate guarantee?
Tidio guarantees a minimum 50% resolution rate with their AI agent, or customers can get their money back. Their current industry-leading resolution rate is 67%.
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