Smartsupp AI Shopping Assistant & Live Chat for E-commerce and Customer Service

What is Smartsupp?

Smartsupp is a comprehensive customer engagement platform designed to improve online sales and customer service. It combines the power of an AI shopping assistant (Mira AI), live chat, and customizable chatbots.

Mira AI acts as a 24/7 virtual assistant, answering customer inquiries, recommending products, and providing support. The platform also includes live chat functionality, enabling real-time interaction with website visitors, and chatbot capabilities to automate responses and streamline customer interactions. Smartsupp integrates seamlessly with popular e-commerce platforms and website builders.

Features

AI Shopping Assistant (Mira AI): Provides 24/7 customer support, product recommendations, and answers up to 80% of common questions.
Live Chat: Enables real-time communication with website visitors.
Chatbots: Automates customer interactions and lead generation.
Lead Generation: Captures leads 24/7.
Customizable Widget: Allows customization of the chat window to match brand identity.
Integrations: Connect with 80+ e-commerce platforms and website builders.
Multi-channel Communication: Manage messages from Live chat, email and Facebook Messenger.
Team Management: Organize agent teams, assign roles, and track performance.
Analytics & Statistics: track customer chat cases, online time, response time, and team performance

Use Cases

Answering customer inquiries automatically with AI.
Providing instant product recommendations.
Offering 24/7 customer support.
Automating lead capture.
Improving customer satisfaction through personalized interactions.
Boosting online sales through proactive engagement.
Streamlining customer service workflows.

FAQs

How are Live chat conversations counted?

A Live chat conversation is any conversation between your visitor and agent. Only messages from your visitors, which you respond to are counted as a Live chat conversations.
How are Mira AI conversations counted?

One Mira AI conversation is any interaction between your visitor and the AI shopping assistant. New sessions, even from the same user, are counted separately.
How are chatbot conversations counted?

A chatbot conversation is any conversation between your visitor and the chatbot.
Can I try Mira AI for free?

We offer a free trial of Mira AI so you can test out all its features and see how it performs in real-world scenarios before making a decision. You can upgrade to the full version at any time.
Is it possible to buy Mira AI as a standalone product?

Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.