Rowboat Labs Multi-agent customer support platform, built for collaboration

What is Rowboat Labs?

Rowboat Labs provides a platform designed for building sophisticated multi-agent systems, with a particular focus on enhancing customer experience (CX). It fosters collaboration between CX teams and engineering departments, streamlining the development of powerful customer interactions. Leveraging Artificial Intelligence and built upon OpenAI's Agents SDK, Rowboat Labs simplifies the creation and integration of these advanced AI systems into existing workflows.

The platform features an AI copilot that enables users, including those without technical expertise, to build complex assistants and automate intricate workflows using plain language commands. This approach significantly accelerates the enterprise journey into multi-agent AI, moving companies beyond basic chatbots towards production-ready, advanced agentic systems suitable for industries such as Fintech, Insurance, Travel, and Telecommunications.

Features

AI-Powered System Building: Leverages AI to plan and build agentic systems rapidly.
Cross-Team Collaboration: Simplifies collaboration between CX and engineering teams within one platform.
Plain Language Assistant Building: Empowers non-technical users to build complex assistants via a copilot using natural language.
Accelerated Multi-Agent Deployment: Expedites the transition to advanced multi-agent systems for enterprise AI roadmaps.
OpenAI Agents SDK Integration: Built upon and connects with OpenAI's Agents SDK for robust development.
Interactive AI Copilot: Collaborates with users to create, test, and deploy AI assistants interactively.

Use Cases

Automating payment reminders and handling late fee prevention.
Managing credit card services including limit adjustments and disputes.
Providing seamless access to bank account balances and transaction histories.
Facilitating insurance premium payments and sending due date reminders.
Updating customers on the status of their insurance claims.
Simplifying customer access to insurance policy details and coverage information.
Delivering real-time travel updates for flights and hotel check-ins.
Assisting customers with making, modifying, or canceling travel bookings.
Providing troubleshooting support for telecom connectivity issues.
Addressing telecom billing inquiries and recommending plan upgrades.
Delivering detailed loan repayment schedules and amortization summaries.
Enabling secure fund transfers between bank accounts.