What is Replient?

Replient is an innovative AI tool designed to streamline social media comment management for businesses, influencers, and agencies. It centralizes all comments from platforms like Facebook, Instagram, and TikTok into a single dashboard, eliminating the need to switch between different applications. This allows users to efficiently respond, like, hide, or automate comments, significantly reducing the time spent on social interactions.

The platform leverages AI to generate brand-tailored responses in one click, learns from historical interactions, and fetches live product information from connected websites to ensure accuracy. Additionally, Replient offers custom automations to auto-hide spam, negative feedback, and offensive comments, thereby protecting brand reputation 24/7. It also includes features like smart tagging for comment classification, activity logs for tracking, and multilingual support to engage with a global audience.

Features

Centralized Dashboard: Manage all comments from Facebook, Instagram, and TikTok in one place.
AI-Powered Replies: Generate brand-tailored responses in one click.
Custom Automations: Set up rule-based workflows to auto-hide spam, respond to FAQs, and notify teams.
Auto Hide: Automatically hide spam, complaints, negativity, or offensiveness.
Smart Tagging: Auto-organize and classify comments based on sentiment and content.
Activity Logs: Track all comment actions and history.
Learning from Historic Interactions: AI learns from past responses and fetches live product prices and promotions from your website.
Multilingual Support: Automatically engage with customers in multiple languages.
Manage DMs (Pro & Enterprise plans): Handle direct messages in addition to comments.
Custom Instructions & Tags (Pro & Enterprise plans): Further customize AI behavior and comment organization.

Use Cases

Protecting brand reputation by auto-hiding negative or offensive comments.
Reducing time spent on comment management by up to 80%.
Boosting sales and ROAS by increasing engagement and timely responses.
Managing social media communication for e-commerce brands.
Growing audience and managing interactions for influencers.
Impressing clients with efficient and intelligent comment management for agencies.
Automating responses to frequently asked questions on social media.
Organizing and classifying comments for better customer insights.

How It Works

Analysis of Past Comments

During onboarding, Replient saves all historical comments and responses from the brand’s social media channels, including user interactions like hiding negative reactions or liking comments. This data forms the basis for the AI’s learning model.

Analysis of Website Data

By adding domains, Replient automatically reads content from the brand’s website, including current information, blog posts, and product pages. This data is used to generate accurate and informed responses and provide relevant links.

Expanding Knowledge Base with Documentation

Uploading PDFs and other file formats, such as FAQ documents, allows Replient to develop a deeper understanding of the brand’s products or services, ensuring generated answers are accurate and helpful.

Ready to Generate Answers on Autopilot

After onboarding, Replient is ready to intelligently and efficiently respond to customer comments. It offers flexible handling: automatic mode for direct posting or manual mode for pre-checking and approving replies with one click.

FAQs

How does Replient's AI-based learning actually work?

Replient uses machine learning to analyze historical comments, responses, and user interactions. This data helps the software identify patterns and contexts, continuously improving the quality and relevance of automated responses over time.
Can I choose whether replies are published automatically or manually?

Yes, Replient offers the flexibility to publish replies directly in automatic mode or to review and manually approve generated replies in advance. This ensures full control over communication and adherence to brand standards.
How does Replient maintain brand voice?

Replient is programmed to maintain your brand's voice and corporate identity across all responses. It learns from historical data and documents provided during onboarding to ensure a consistent communication style.
What happens if Replient doesn't know the answer to a comment's question?

If Replient cannot find a suitable answer, users can intervene manually to formulate a response. In automatic mode, Replient will refer the user to write a personal message with the request, ensuring all inquiries are handled professionally.
How can I change my Replient plan?

You can adjust your plan at any time directly in your account. Upgrades take effect immediately, while downgrades automatically take effect at the end of your billing period.