What is Qwaiting?

Qwaiting offers a comprehensive suite of solutions designed to optimize customer flow and enhance service experiences across diverse industries. Its platform facilitates efficient queue management by organizing customer lines, thereby reducing wait times and improving overall service delivery. Businesses can leverage virtual queuing, allowing customers the flexibility to wait from anywhere using mobile devices, transforming idle wait times into productive periods.

The system incorporates features such as appointment booking to help manage peak times and self-service kiosks for streamlined check-ins. Additionally, it provides digital signage for real-time updates, customer feedback collection tools, visitor management capabilities, and business intelligence analytics derived from real-time and historical data. Integrations with existing CRM, ERP, or POS systems ensure seamless operational flow, while messaging services keep customers informed via automated alerts.

Features

Queue Management Solution: Organize and manage customer queues efficiently.
Virtual Queuing Solution: Allow customers to wait remotely via mobile devices.
Appointment Booking Solutions: Offer flexible scheduling options.
QR Code Queue System: Enable contactless check-ins.
Self-service Kiosks: Empower customer self-check-in and appointment management.
Digital Signage: Display real-time queue status and announcements.
Customer Feedback System: Capture customer opinions at various touchpoints.
Visitor Management System: Track visitor entry, exit, and ID verification.
Biometric Management System: Utilize facial or fingerprint recognition for identity verification.
Face Recognition System: Provide fast access for repeat visitors using AI.
People Counting: Track occupancy and flow for resource allocation.
Business Intelligence: Use analytics to spot trends and optimize operations.
Third-party Integrations: Connect with CRM, ERP, POS, etc.
Messaging Services: Send automated SMS/email alerts.

Use Cases

Reducing wait times in retail stores.
Managing patient appointments and flow in healthcare facilities.
Organizing queues in banks and financial institutions.
Streamlining service delivery in public sector offices (e.g., DMV).
Managing student services and appointments in educational institutions.
Controlling entry and flow at events.
Optimizing check-in processes at airports.
Improving customer service at help desks.
Managing table queues and reservations in restaurants.

FAQs

What is Qwaiting?

Qwaiting is a smart queue management system designed to streamline customer wait times and enhance the overall business experience. It helps manage appointments, reduce wait times, and improve customer satisfaction.
How does Qwaiting work?

Customers can join a virtual queue, book appointments online, or receive real-time updates. Businesses can monitor wait times, optimize staff allocation, and reduce overcrowding using the system.
What types of businesses can use Qwaiting?

Qwaiting is suitable for various businesses including restaurants, retail stores, healthcare providers, salons, banks, public sector offices, educational institutions, and more where managing customer wait times or appointments is necessary.
How easy is it to set up Qwaiting?

Setting up Qwaiting involves creating an account, customizing queue settings, and sharing the queue link with customers. Support is available to guide users through the process.