What is Prodigal?
Prodigal is an AI platform purpose-built for consumer finance industries, specializing in loan servicing and collections. It leverages artificial intelligence to automate end-to-end collections operations, enhance digital engagement, and drive more payments through intelligent automation and data-driven insights.
The platform offers a comprehensive suite of solutions including AI agents, payment portals, intelligence layers, and real-time assistance tools. By training on half a billion consumer finance interactions, Prodigal delivers human-like accuracy and superhuman precision to optimize collections strategies and improve operational efficiency.
Features
- Natural Language AI Agent: Purpose-built Agentic AI system for complete automation of collections operations at scale
- Omnichannel Platform: Orchestrates entire digital strategy with AI to maximize engagement and payments
- Dynamic Prioritization: Provides dynamic propensity-to-pay scores to improve segmentation and increase payments
- Agent Co-pilot & Training: Real-time agent assist and speech analytics platform for sourcing insights to increase revenue
- Industry Specialization: AI trained on half a billion consumer finance interactions for human-like accuracy
- Actionable Payment Insights: Extracts insights from 500+ consumer attributes to drive more payments
- Personalized Payment Strategies: Leverages insights to personalize consumer treatments for better margins
- Real-time Automated Notes: Standardized and automated note-taking during interactions
- AI-native Payment Portal: Self-serve payment portal designed to scale operations
- QA Automation: Automated quality assurance with scorecards and revenue insights
Use Cases
- Automating loan collections operations
- Increasing digital engagement with borrowers
- Improving agent effectiveness in collections
- Segmenting borrowers based on propensity to pay
- Generating real-time payment insights
- Orchestrating omnichannel collections strategies
- Providing real-time agent assistance during calls
- Automating quality assurance for compliance
- Personalizing payment treatment strategies
- Scaling self-serve payment portals
