Painboard - Centralize product feedback, uncover insights, quantify qualitative data, make data-driven decisions

Painboard Centralize product feedback, uncover insights, quantify qualitative data, make data-driven decisions

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#feedback analysis
#qualitative data
#customer insights
#data-driven decisions
#theme analysis
#Sentiment analysis

What is Painboard?

Painboard leverages AI to analyze qualitative customer feedback at scale. It automatically identifies themes and surfaces detailed insights from various sources like NPS surveys, product reviews, support tickets, and call transcripts.

The platform provides a customizable dashboard to visualize and quantify these insights. It allows users to filter, segment, and compare data across key dimensions like channels, locations, and time periods to gain precise understanding and drive informed, data-backed decisions.

Features

AI-Powered Analysis: Analyzes qualitative customer feedback in volume to uncover themes and insights.
Data Quantification: Filters, segments, and visualizes themes for quantifiable insights.
Customizable Dashboard: Allows customization of themes and hierarchy to fit organizational needs.
Automated Learning: Learns from user edits and automatically flows new data to appropriate themes.
Insight Sharing: Easily share reports and summaries with colleagues via URL.
Multi-Level Views: Provides high-level summaries, theme hierarchies, and detailed customer quotes.

Use Cases

Centralizing customer feedback from multiple sources.
Identifying recurring themes and patterns in customer feedback.
Quantifying qualitative data for data-driven decision-making.
Tracking customer sentiment and feedback trends over time.
Comparing feedback across different customer segments and channels.
Sharing customer insights with team members and stakeholders.

FAQs

What types of customer feedback can Painboard analyze?

Painboard excels at analyzing diverse forms of qualitative customer feedback, including NPS surveys, product reviews, support tickets, and call transcripts. It's particularly powerful when you have a large volume of unstructured feedback (e.g. hundreds or thousands of entries per month) that requires in-depth analysis. By leveraging AI, Painboard "reads through" this raw data, helping you uncover trends and patterns that might otherwise remain hidden in the sheer volume of information.
Can Painboard integrate with other tools we're using?

Yes, Painboard is designed to work with various integrations. It centralizes feedback from different channels, allowing you to merge insights from multiple sources into a single, comprehensive view of your customer feedback.
Can Painboard handle large volumes of qualitative data?

Absolutely! Painboard is engineered to process and analyze massive volumes of qualitative data efficiently. Check out the statistics displayed at the top of this page, which are real-time figures from our production system.
How do you ensure the security and privacy of our company's data?

Painboard prioritizes your data security through comprehensive measures. We automatically remove all PII before processing, employ industry-leading encryption, conduct regular security audits, and maintain strict access controls. Your data is never shared with third parties. For detailed information on our data handling practices, please review our privacy policy.
Is it easy to share insights from Painboard with my team?

Absolutely! Painboard makes sharing insights simple. Whether you want to share a theme report, highlights summary, or a comparison between customer segments, you can easily share by copying and pasting the URL. Your colleagues will see exactly what you see.