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What is Monterey AI?
Monterey AI (now Reforge Insight Analytics) provides actionable customer insights to product teams, including PMs, engineers, and designers. It facilitates the aggregation, analysis, and action upon customer feedback, derived from various sources such as calls, emails and chat.
The platform uses AI-powered analytics to deliver essential real-time insights. It's firmly integrated into your existing tools and workflow processes, offering collaboration options through email, Slack, and others.
Features
- Data Extraction: Derive information from unorganized data across multiple channels.
- Auto Triage: Classify and triage feedback, routing it to the appropriate stakeholder.
- Analysis and Q&A: Interact with data using natural language, without needing code or queries.
- Collaboration: Integrates with tools like email and Slack for team engagement.
- Custom Model: Customized for business needs with continuous auto-learning.
- Compliance & Security: SOC II Type II, area-specified privacy requirements, and custom SLAs.
Use Cases
- Identify the root cause of customer issues or satisfaction.
- Track emerging patterns in customer feedback.
- Streamline feedback processing with ticket management systems.
- Prioritize product features based on user feedback.
- Improve product/market fit.
- Share customer insights within company tools.
FAQs
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Which Monterey AI plan is right for me?
The content does not offer specific guidance beyond suggesting contacting for a demo to tailor a plan. -
How does Monterey AI calculate data consumption?
The provided content does not detail the specifics of data consumption calculation. -
I went over my data consumption. What can I do?
The content doesn't specify actions for exceeding data consumption limits.
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