CoSupport AI
What is Kraftful?
Kraftful is a comprehensive feedback analysis platform designed for product teams to efficiently process and understand user feedback at scale. The platform leverages proprietary hallucination detection technology to analyze reviews, surveys, calls, and support tickets, transforming vast amounts of user feedback into actionable insights within minutes.
The platform offers advanced features including multilingual support, AI-powered user interviews, automated sentiment analysis, and project organization capabilities. With integrations for over 30 feedback sources and the ability to export insights directly to tools like Jira and Linear, Kraftful streamlines the entire product feedback workflow while ensuring accurate, hallucination-free analysis.
Features
- Hallucination Detection: Proprietary technology to ensure accurate AI analysis
- Multilingual Support: Auto-translation of feedback in thousands of languages
- AI Interviews: Personalized user interviews with adaptive questioning
- Automated Analysis: Quick processing of feedback from 30+ sources
- Project Organization: Auto-sorting of insights into themed projects
- Survey Generation: AI-powered custom survey creation
- Integration Capabilities: Direct export to Jira, Linear, and Slack
- Sentiment Analysis: Track customer emotions and product sentiment over time
Use Cases
- Product feedback analysis
- Customer sentiment tracking
- Feature request prioritization
- User research automation
- Product roadmap planning
- Customer support analysis
- Multilingual market research
- Product requirement documentation
FAQs
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How many feedback sources can be connected?
Kraftful supports integration with over 30 different feedback sources including app reviews, Google Meet, Intercom, G2, and Trustpilot. -
What languages are supported?
The platform supports thousands of languages with auto-translation capabilities to convert feedback into your team's preferred language. -
How does the hallucination detection work?
Kraftful uses proprietary hallucination detection technology (patent pending) to catch and eliminate AI hallucinations, ensuring accurate analysis of feedback.
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