What is Instacart?
Instacart is the largest online grocery marketplace in North America, connecting customers with personal shoppers. It partners with over 80,000 stores, from local grocers to chain stores, serving over 14,000 cities across the U.S. and Canada.
Customers can select items online or through the Instacart app, communicate with shoppers in real-time, and select convenient delivery or pickup times. Instacart offers a 100% quality guarantee on every order. The service offers options for replacement preferences and contactless delivery for customer convenience and safety.
Features
- Real-time Updates: Personal shoppers pick items with care, and customers can chat with them to manage orders.
- Same-Day Delivery: Choose a convenient delivery time and receive items on the same day.
- Contactless Delivery: 'Leave at my door' option available for safe and flexible delivery.
- Replacement Preferences: Set instructions for out-of-stock items, choosing best match, specific replacements, or refunds.
- Curbside Pickup: Order online and pick up groceries at select retail locations.
Use Cases
- Order groceries for same-day delivery to your home.
- Schedule curbside pickup for groceries at a local store.
- Send groceries as a gift to someone else's address.
- Shop for household essentials, baby supplies, pet supplies, and more.
- Order from warehouse clubs without a membership.
FAQs
-
What happens if something is out of stock and I need to give specific instructions?
You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to Find Best Match, Pick Specific Replacement or Don’t Replace. -
What happens if there's an issue with my order?
If something isn’t right, you can report Missing items, Incorrect items, Damaged items, Poor replacements, Early/late orders in the Instacart app or website. -
Can I get contactless delivery with Instacart?
Yes, Instacart offers contactless delivery through their Leave at My Door delivery feature. -
Will I pay the same price on Instacart as I would in store?
Retail partners set the prices of items on the Instacart marketplace. While many retailers offer everyday store prices on Instacart, some retailers may set prices on the Instacart platform that are different from in-store prices.
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Instacart Uptime Monitor
Average Uptime
99.58%
Average Response Time
1071.17 ms
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