CoSupport AI
What is HeySam?
HeySam is a comprehensive AI sales copilot designed to streamline and enhance the performance of sales teams. It integrates four core products into a unified platform: Call Intelligence, AI Sales Engineer, AI RFP Copilot, and Ask AI Bot.
The platform functions by shadowing sales representatives and sales engineers on calls, building a dynamic "tribal knowledge" base. This knowledge, combined with information from documentation, RFPs, and Slack, enables HeySam to provide real-time support during calls, automate follow-ups, update CRM systems, and assist in rapidly completing RFPs. HeySam aims to improve efficiency and reduce the workload on sales teams, allowing them to focus on closing deals.
Features
- Call Intelligence: Transcribes calls, extracts insights, and updates CRM, offering a cost-effective alternative to expensive call recorders.
- AI Sales Engineer: Provides real-time support during calls, answering technical questions and reducing the need for a sales engineer to be present.
- AI RFP Copilot: Automates RFP completion within Google Sheets, accelerating turnaround times and reducing manual effort.
- Ask AI Bot: Offers AI-powered answers to customer inquiries on documentation, community forums, or Slack, enhancing the self-service experience.
Use Cases
- Improving sales call efficiency and insights
- Providing real-time support to sales representatives during calls
- Automating and accelerating the RFP response process
- Enhancing customer self-service through AI-powered documentation support
- Streamlining sales team workflows and reducing manual data entry
- Facilitating knowledge sharing and onboarding within sales teams
FAQs
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Do I have to get rid of my existing call recorder to use Sam?
Not at all. We’ve designed our suite of 4 products so you don’t have to adopt them ALL at once. You can start with one, say the AI RFP Copilot. So, if you’re happy with your existing call recorder, keep using it. However, if you want Sam to provide live call assistance, Sam will join the call as an additional call recorder -
Will Sam hallucinate?
We understand that making things up can quickly lose you credibility in a sales call. Of course, AI is not perfect; neither are humans. For Sam, saying 'I don't know' is a feature, not a bug. We have trained Sam not to make up answers when it's not confident. This limits the risk of hallucination. In addition, Sam's answers can be reviewed by humans for further training. -
Will my data be used to train Sam for another customer?
No. Your data is kept separate from every other customer. -
Does Sam replace Sales Engineers?
Sales Engineers are an asset for sales teams. They often act as co-sellers. Sam doesn't replace SEs; it augments them. SE time is expensive. Don’t waste it in conversations with unqualified prospects.. With Sam, you can refocus your SEs on later stages and bigger deals while empowering reps to handle calls with confidence.
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