Gofer - Customer support, done differently

Gofer Customer support, done differently

What is Gofer?

Gofer revolutionizes customer support operations by providing an intelligent AI assistant that streamlines agent training and performance assessment. The platform combines advanced features like sentiment analysis, thread summarization, and personalized coaching to enhance support team efficiency.

Through seamless integration with popular customer support applications, Gofer enables real-time collaboration, automated response suggestions, and comprehensive performance tracking, helping organizations deliver superior customer service while reducing operational costs.

Features

AI Personalized Coaching: Streamline agent training with personalized improvement suggestions
Thread Summarization: Quick overview of ticket threads for faster response
Sentiment Analysis: Monitor customer satisfaction through conversation analysis
Integration Capability: Seamless connection with popular support applications
Suggested Responses: AI-powered response recommendations
Performance Analytics: Comprehensive reporting and agent assessment
Issue Categorization: Automated ticket classification system

Use Cases

Customer support team training
Support ticket management
Agent performance monitoring
Customer satisfaction tracking
Support workflow optimization
Team collaboration enhancement

FAQs

How many tickets can be processed on the starter plan?

The starter plan allows processing of up to 300 tickets per month.
Is there a free trial available?

Yes, Gofer offers a 14-day free trial with no credit card required.
What integrations does Gofer support?

Gofer integrates with most popular customer support applications.