What is Glia?
Glia provides a Unified Interaction Management (UIM) platform specifically built for the financial services industry. The platform seamlessly integrates human interaction, artificial intelligence, voice, and digital channels to optimize customer service and drive business outcomes.
Glia's ChannelLess® Architecture allows businesses to connect with customers across various channels, including video chat, CoBrowsing, SMS, and messaging, ensuring consistent and efficient communication. The platform empowers financial institutions to improve key performance indicators, reduce costs, and boost revenue by creating positive and convenient customer journeys.
Features
- ChannelLess® Architecture: Focus on the full customer engagement.
- CoBrowsing: Observe and collaboratively guide visitors on-screen.
- AI Management: Manage customer chatbots and virtual agent assistants.
- Video Chat: Build trust with face-to-face conversations online.
- Messaging: Secure live and bot-assisted messaging with collaboration.
- SMS: Make SMS part of a seamless digital experience.
- Glia Call Center: The only AI-powered call center solution built for FIs
- Applets: Unified agent desktop for efficiency and satisfaction
- Workforce Management: Right reps, right channels at the right time
Use Cases
- Drive more sales online
- Increase customer loyalty
- Modernize customer support
- Ease customer effort
- Identify improvement areas in customer service
- Personalized and expert service at a distance (Video Banking)
- Enhance the member experience (for Credit Unions)
- Revolutionize customer communication (for FinTech)
- Improve customer acquisition and satisfaction (for Insurance)
