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What is Gallabox?
Gallabox is a comprehensive WhatsApp Business API platform designed to empower sales and marketing teams. It leverages AI-powered messaging and automation to help businesses effectively manage their customer interactions on WhatsApp.
The platform streamlines the entire customer journey, from lead capturing to conversion. It allows businesses to collect verified leads, qualify prospects with AI chatbots, nurture leads through multi-touch campaigns, and close deals with full visibility and context within a shared team inbox. Gallabox also facilitates features like WhatsApp Flows, Payments, and Product Catalogs to maximize the effectiveness of WhatsApp as a business channel.
Features
- WhatsApp Business API: Reach customers on their preferred messaging channel.
- Shared Team Inbox: Collaborate with team members to manage WhatsApp conversations.
- WhatsApp Chatbot: Scale customer experiences with automated interactions.
- Drip Marketing: Send sequences of messages at intervals on WhatsApp.
- WhatsApp Broadcast: Launch marketing campaigns at scale.
- Click to WhatsApp Ads: Convert leads to deals using CTWA.
- Gallabox Gen AI: Harness the power of AI within WhatsApp
- WhatsApp Payments: Automate payment collections on WhatsApp.
- WhatsApp Shop: Setup Product Catalogs and start selling on WhatsApp.
- WhatsApp Flows: Facilitate Meaningful Customer Interactions with WhatsApp Flows.
Use Cases
- Capturing verified leads through Click-to-WhatsApp ads and widgets.
- Qualifying leads using AI chatbots to identify high-intent prospects.
- Nurturing leads with targeted WhatsApp campaigns and automated follow-ups.
- Converting leads into customers through a streamlined sales process on WhatsApp.
- Managing customer service inquiries and support requests.
- Automating payment collections and order confirmations.
- Showcasing product catalogs and facilitating sales directly within WhatsApp.
- Running multi-touch WhatsApp campaigns to create new pipeline.
FAQs
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What is a conversation?
Conversations are message threads between you and your customers. Conversations can last up to 24-hours and must be initiated by you (business-initiated) or your customers (user-initiated). Customers can initiate a conversation by sending you any type of message, but you can only initiate a conversation with a template message. There are four types of conversations. There are three business-initiated conversation categories. Marketing Conversation Utility Conversation Authentication Conversation and one user-initiated conversationsService Conversation -
When does the 24hour window start in a conversation?
For a business-initiated conversation, 24-hour window starts when the first template message from a business is delivered. For a business-initiated conversation, 24-hour window starts when a users messages and the you as a business responds to it. The message should be in the “delivered” status and not in the “sent” status. -
What are the free entry point conversations?
If a conversation is initiated by a user through Facebook CTA's or Ads that click to WhatsApp they are termed as free entry point conversations.When a free entry point conversation is open, All the messages or templates sent within the three - day(72h), it is free of cost.,
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