What is Happilee?
Happilee provides businesses with tools to leverage WhatsApp for marketing and sales. It integrates directly with the official WhatsApp Business API, enabling companies to send bulk messages, generate leads, and automate sales processes effectively. The platform features AI-powered chatbots designed to handle customer interactions instantly, providing support and answering frequently asked questions without human intervention, thereby saving time and resources.
Furthermore, Happilee facilitates seamless integration with Facebook, allowing businesses to capture leads generated from Facebook ads directly into WhatsApp for immediate engagement. It offers features like message tagging, a central dashboard for monitoring progress, and easy API integration options. The platform is designed to enhance customer communication, improve response times, and ultimately boost sales conversions through targeted WhatsApp campaigns and automated interactions.
Features
- Official WhatsApp API Integration: Utilize the official WhatsApp Business API for reliable and compliant business communication.
- AI Chatbots: Deploy personalized AI chatbots for instant customer replies, automated sales, and FAQ handling.
- Facebook Lead Integration: Instantly receive leads from Facebook campaigns directly on WhatsApp.
- Bulk Messaging & Campaigns: Send one-time or recurring promotional messages to thousands of opted-in customers.
- Flow Builder: Visually design and manage conversation flows for personalized customer experiences.
- Team Inbox & Operator Management: Collaborate with team members to manage customer queries and follow up on leads.
- Message Tagging: Organize conversations using tags for better management.
- Chat Analytics: Monitor agent reply times and overall chat performance to improve customer experience.
- Mobile Responsive: Access and manage chats on both desktop and mobile devices.
Use Cases
- Automating customer support on WhatsApp.
- Generating leads from Facebook/Instagram ads via WhatsApp.
- Sending bulk promotional messages and campaigns.
- Integrating WhatsApp communication into existing CRM systems.
- Managing customer interactions through a shared team inbox.
- Following up on abandoned carts or inactive leads.
- Providing product information using interactive buttons.
FAQs
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What determines the WhatsApp messaging limits?
Messaging limits are based on completed Business Verification and the quality rating of messages sent. There are tiers (1K, 10K, 100K, Unlimited) defining the number of business-initiated conversations allowed in a 24-hour period. -
How are WhatsApp conversations charged after the free tier?
Conversations beyond the first 1000 free monthly messages are categorized and priced differently based on whether they are user-initiated (e.g., support queries) or business-initiated (e.g., notifications). Charges apply per 24-hour session starting from the first business message, payable directly to Meta. -
What is required to set up Happilee?
A dedicated mobile number (not used for personal WhatsApp), a verified Facebook Business page, a defined chatbot workflow, and WhatsApp-approved message templates are needed. -
How can messaging limits be increased?
Limits increase automatically if, within 7 days, you initiate conversations with twice the number of unique customers allowed by your current limit, maintain a high message quality, and have been at the current limit for at least 48 hours. -
What factors affect the message quality rating?
The quality rating is based on message reception over the past seven days, influenced by user feedback like blocks, reports, and adherence to WhatsApp policies. Maintaining personalized, relevant, and opted-in messaging improves the rating.
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