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What is ChainFuse?
ChainFuse is a customer analytics platform designed to help support-focused teams understand and act on customer feedback. The platform leverages Generative AI to monitor trends, deliver critical alerts, and provide weekly insights.
By unifying customer data from various sources such as Discord, Slack, and Twitter, ChainFuse creates a single source of truth for customer experience. The system analyzes messages in real-time, categorizing and simplifying them using AI-powered storytelling. This process allows businesses to identify issues, seize opportunities, and ultimately enhance user satisfaction, minimize churn, and reduce negative reviews.
Features
- Unified Customer Data: Connects Discord, Slack, Twitter, and more into a single CX source of truth.
- AI Storytelling: Analyzes and simplifies each message using AI.
- Real-time Trend Visualization: Displays trends and alerts based on user feedback.
- Data Validation: Links with existing customer service software to improve data precision.
- Team Relay: Connects to Salesforce, Linear, HubSpot, and more to ensure messages reach the right teams.
- AI-Powered Insights: Reveals important issues and user trends.
- 5-Dimensional Sentiment Analysis: Understands customer emotions, CSAT, and NPS scores.
- Recurring Issue Detection: Identifies and categorizes recurring customer issues.
- AI Generated Reports: Provides reports on feature requests, positive feedback, and more.
Use Cases
- Identify and address customer issues proactively.
- Track customer sentiment and identify areas for improvement.
- Gather feedback on new features and product updates.
- Improve customer support efficiency.
- Reduce customer churn by addressing negative experiences.
- Unify customer feedback from various channels.
- Generate customer insights and reports for decision-making.
FAQs
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What integrations does Ersa offer?
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How do i upgrade or downgrade my plan?
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How do i cancel my subscription?
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ChainFuse Uptime Monitor
Average Uptime
99.92%
Average Response Time
180.5 ms
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