What is Brainfish?
Brainfish is a comprehensive AI platform that transforms customer experience by providing intelligent self-service solutions across multiple touchpoints. The platform utilizes advanced AI technology to deliver instant, contextual answers while enabling seamless escalation to human support when necessary.
The platform combines AI Answers, Actions, Guidance, Knowledge, and Analytics to create an effective help center ecosystem. It empowers users to self-serve, discover features, and achieve more with less effort, while providing businesses with valuable insights into user behavior and content effectiveness.
Features
- AI Answers: Intuitive search with instant contextual responses
- Smart Actions: Automatic suggestion of next steps for user success
- Proactive Guidance: Personalized in-product tours and assistance
- Self-Organizing Knowledge Base: AI-driven content organization
- Analytics Dashboard: Comprehensive user behavior and content performance tracking
- Security Compliance: SOC 2 Type II and ISO27001:2022 certified
Use Cases
- Customer onboarding and training
- Product feature discovery
- Self-service support
- Customer conversion optimization
- User engagement improvement
- Support ticket deflection
- Product adoption acceleration
- Customer journey optimization
FAQs
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What security certifications does Brainfish have?
Brainfish holds SOC 2 (Type II) and ISO27001:2022 certifications, and is GDPR-ready. They provide secure encryption (AES-256) for data at rest and TLS for data in transit. -
How does Brainfish handle customer data?
Brainfish does not train on customer data and only uses aggregated, de-identified information. Customers can choose between US, EU, and AU secure cloud data-centers for data storage. -
How is Brainfish's pricing structured?
Brainfish prices its platform based on monthly active users (MAU), offering different tiers (Core, Growth, and Enterprise) with varying features and admin user limits.
