What is Blameless?
Blameless provides a comprehensive incident management solution designed for engineering and operations teams seeking to enhance system reliability without hindering development speed. It offers a structured framework to standardize and automate incident response processes, reducing the time and cost associated with resolving issues. The platform aims to foster a culture of learning and continuous improvement by facilitating effective post-incident analysis and knowledge sharing.
The platform integrates key aspects of reliability management, including automated incident response workflows, streamlined stakeholder communication, and in-depth incident retrospectives. Blameless also features incident analytics to identify recurring problems and trends impacting system stability. With capabilities for managing Service Level Objectives (SLOs) and error budgets, teams can proactively monitor and maintain reliability targets. It seamlessly integrates with existing technology stacks, enabling organizations to detect problems earlier, initiate response faster, resolve incidents more efficiently, and prevent future occurrences.
Features
- Incident Response: Customizable framework for streamlined incident response.
- Incident Communication: Automated workflows to keep stakeholders informed.
- Incident Retrospectives: Tools for post-incident learning and knowledge sharing.
- Incident Analytics: Data analysis to uncover trends and guide engineering investments.
- SLO Manager: Define and manage Service Level Indicators (SLIs), Objectives (SLOs), and error budgets.
- Integrations: Connects with tools like Slack, Teams, Opsgenie, ServiceNow, and more.
- AI Driven Incident Assistant: Utilizes AI to assist with incident management tasks (Enterprise).
- Automated Team Assembly: Automatically recruits responders based on on-call schedules (e.g., via Opsgenie).
Use Cases
- Streamlining incident response processes.
- Automating stakeholder communication during incidents.
- Conducting effective post-incident reviews (retrospectives).
- Analyzing incident data to identify reliability trends.
- Managing Service Level Objectives (SLOs) and error budgets.
- Reducing time spent on incident resolution.
- Improving overall system reliability and resilience.
- Integrating incident management into DevOps and SRE workflows.
FAQs
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What is the definition of a user (seat)?
Every user in the Blameless platform has the same level of access to all features. -
Can an enterprise customer also start with a free trial?
Yes, Blameless experts will set up a free trial for your enterprise solution and provide guidance based on your specific workflows and runbooks. -
Are all contracts annual?
Yes, every contract is annual. Discounted rates are available for multi-year Enterprise plan contracts. -
What support SLAs do you provide?
Essentials users receive a response within one business day (Mon-Fri, 8:00 am - 6:00 pm UTC−08:00). Enterprise customers receive a response within one hour on business days, with options for enhanced support coverage. -
Can Blameless meet specific security compliance requirements?
Blameless regularly assists customers with security questionnaires and can address specific concerns. The platform is SOC2 and ISO certified.
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