CoSupport AI
What is BirchAI?
BirchAI is a cutting-edge solution designed to streamline complex call center operations. It specializes in automating after-call work (ACW) for industries such as healthcare, insurance, and banking. By utilizing advanced, in-house developed, transformer-based natural language processing, BirchAI significantly reduces Average Handle Time.
The system is built for high-compliance environments and integrates seamlessly with existing systems. BirchAI's technology offers rapid configuration, typically within four weeks, and provides consistent, high-quality results that often surpass human performance.
Features
- Speech to Text: In-house, best-in-class Speech to Text model tuned to domain-specific conversations.
- Automation: Classifies calls, writes summaries, and completes key fields in your system of record within 15 seconds of call completion.
- Analytics: Provides deep, rapid insights on emerging risks and opportunities with your products, patients, and providers.
- Rapid Configuration: Models can be configured to your specific use case in approximately four weeks.
- Domain Specific: Models are purpose-built for the complex conversations of healthcare, insurance, and banking.
Use Cases
- Medical device post-market surveillance
- Pharmacovigilance
- Payer/Provider prior authorization
- Care management enrollment
- Workers' compensation
- Disability claims investigations
- Annuities claims investigations
- Debt recovery
- Loan applications
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