What is Bigin?
Bigin is a customer relationship management (CRM) solution specifically designed for small businesses seeking to streamline their sales processes and improve customer interactions. The platform offers customizable pipelines that allow teams to track progress visually across various stages, making it easy to monitor opportunities and filter them based on specific criteria. With features like team pipelines, sub-pipelines, and automation tools, Bigin helps businesses organize their workflows efficiently.
The CRM provides a 360-degree view of customer information, integrating with email services, phone systems, and social media platforms for multichannel communication. It includes task management capabilities, mobile apps for on-the-go access, and integrations with popular applications such as Microsoft Outlook, Google Workspace, and Zapier. Bigin aims to reduce manual work through automated lead assignment, email workflows, and form collection, enabling businesses to focus on growth and customer engagement.
Features
- Team Pipelines: Customizable pipelines for tracking sales, marketing, and service progress visually
- Multichannel Communication: Sync emails, make calls, integrate WhatsApp, and collect leads from social media ads
- Automation: Set up email workflows, automate lead assignment, and collect leads from website forms
- Task Management: Schedule calls, tasks, and events with reminders and calendar sync
- Mobile Apps: Access customer information, notifications, and business card scanner on iOS, Android, and more
- Integrations: Connect with Microsoft Outlook, Google Workspace, Mailchimp, Shopify, and Zapier
Use Cases
- Sales pipeline management for small businesses
- Customer onboarding and support tracking
- Lead conversion and deal closing automation
- Multichannel customer communication
- Task and appointment management
- Real estate, software consulting, education, and insurance industry CRM
