What is Akia?
Akia offers a comprehensive platform focused on enhancing guest experiences within the hospitality sector. Utilizing artificial intelligence, it automates various touchpoints throughout the guest journey, from booking confirmation to post-departure follow-up. The system streamlines operations like digital check-in, ID verification, and payment processing, aiming to reduce front desk workload and eliminate manual data entry through integrations with Property Management Systems (PMS).
Beyond operational efficiency, Akia enables properties to boost revenue and guest satisfaction. It facilitates pre-arrival upsells, cashless tipping for staff, and manages online reputation by encouraging positive reviews and addressing negative feedback. Properties can also provide digital guidebooks and automatically fill vacant rooms between stays using PMS data. The platform supports communication across multiple channels, including SMS, WhatsApp, email, and social media, centralizing guest interactions in a unified inbox.
Beyond operational efficiency, Akia enables properties to boost revenue and guest satisfaction. It facilitates pre-arrival upsells, cashless tipping for staff, and manages online reputation by encouraging positive reviews and addressing negative feedback. Properties can also provide digital guidebooks and automatically fill vacant rooms between stays using PMS data. The platform supports communication across multiple channels, including SMS, WhatsApp, email, and social media, centralizing guest interactions in a unified inbox.
Features
- AI-Powered Messaging: Automates guest communication using Akia's AI models and GPT integration.
- Digital Check-In: Streamlines guest arrival with online registration, ID verification, and payment capture.
- Pre-Arrival Upsells: Boosts revenue through automated and personalized upgrade offers before guest arrival.
- Cashless Tipping: Provides convenient digital tipping options for guests to reward staff.
- Reputation Management: Automatically requests reviews from satisfied guests and helps manage feedback.
- Digital Guidebook: Offers guests key property information digitally, eliminating printed materials.
- Gap Night Extensions: Automatically identifies and promotes booking opportunities for vacant nights between stays using PMS data.
- OTA Win-back: Encourages guests who booked through OTAs to book directly for future stays.
- Unified Inbox: Consolidates guest messages from various channels (SMS, WhatsApp, Email, Social Media, OTAs) into one place.
- Mini Apps: Allows creation of custom apps for guests without requiring downloads or logins (e.g., food menus, waivers).
- PMS Integration: Connects seamlessly with various Property Management Systems for data synchronization.
Use Cases
- Automating guest communication throughout their stay.
- Streamlining the check-in process for hotels and rentals.
- Increasing ancillary revenue through automated upsells and upgrades.
- Improving staff tips and motivation via digital tipping.
- Managing online reviews and boosting property reputation.
- Providing guests with easy access to property information digitally.
- Optimizing room occupancy by filling gap nights automatically.
- Encouraging direct bookings from previous OTA guests.
- Reducing front desk workload and manual data entry.
- Centralizing guest messaging across multiple platforms.
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