holistic CX management platforms - AI tools

SuiteCX is a customizable and secure customer experience platform that combines robust customer journey mapping with strategic scenario planning for superior CX design and execution.

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erxes is an open-source platform that unifies customer service, marketing, sales, and team workflows through a customizable, plugin-based architecture.

• Free

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

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CIGNEX is a global consulting firm providing enterprise solutions, services, and platforms focused on Open Source, Cloud, and Automation technologies to drive digital transformation and business optimization.

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Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

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UXPressia is a collaborative platform for managing customer experience insights, offering tools for customer journey mapping, persona creation, and impact mapping.

• Freemium
• From 16$

Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

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Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

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CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

• Paid
• From 15$

CXAI is an enterprise platform that uses artificial intelligence to enhance workplace experiences through personalized apps, space optimization, and unified workflows for hybrid work environments.

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CX Score is an AI-powered platform designed to automate and optimize personalized, full-funnel omnichannel marketing campaigns, enhancing customer engagement and maximizing marketing ROI.

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Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

• Paid
• From 20$

Xebra® offers an integrated suite for business management, including CRM, invoicing, HR, accounting, and intelligent analytics, designed for freelancers, startups, and MSMEs.

• Freemium
• From 49$

XperienCentral is an enterprise-grade content management system (CMS) that enables hyper-personalized digital experiences through in-context editing, real-time insights, and scalable content delivery across headful, headless, and hybrid configurations.

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CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

• Paid
• From 71$

Cemantica is an AI-powered customer experience management platform that transforms journey maps into actionable drivers of revenue growth and cost efficiency through journey design, orchestration, insights, and value measurement.

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Innovacx specializes in implementing and supporting Oracle Solutions for enterprise customers globally, offering expertise in Oracle ERP, HCM, CX, PaaS integrations, and enterprise automation to optimize business processes and enhance operational efficiency.

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SponsorCX is a comprehensive sponsorship management software platform that enables properties and brands to manage all aspects of sponsorships, from agreements and inventory to reporting and fulfillment, all in one intuitive application.

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SystemX is an all-in-one business management platform specifically designed for consultants, offering tools for project management, invoicing, time tracking, and more to streamline operations and enhance client engagement.

• Freemium
• From 15$

Elixir Cloud is an end-to-end customer communications management (CCM) platform that helps organizations deliver personalized, modern communications across preferred channels with enterprise-scale efficiency and security.

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Omind is an AI-driven Unified Customer Experience Management (CXM) platform designed to help businesses enhance customer engagement, drive growth, and improve operational efficiency.

• Free Trial