CoSupport AI
VoiceLab.AI
VS
byVoice
VoiceLab.AI
VoiceLab.AI provides advanced solutions centered around Conversational Intelligence (CI) and Cognitive Automation, utilizing proprietary Artificial Intelligence technologies. Its core offerings include a platform for analyzing customer interactions across various channels like phone calls, emails, and chatbots, powered by sophisticated Automatic Speech Recognition (ASR) and Natural Language Processing (NLP). The introduction of TRURL, an instruction-following large language model (LLM), enhances capabilities in areas such as e-commerce and customer support analysis, offering features like dialog structure aggregation and sales intelligence assistance.
The platform aims to deliver tangible business benefits by transcribing and analyzing 100% of customer conversations, providing data-driven insights to improve sales performance, understand user behavior, and enhance overall customer experience. Key functionalities include real-time agent assistance, automated reporting through intuitive dashboards, identification of trends, sentiment analysis, and quality control monitoring. VoiceLab.AI also facilitates faster agent coaching by highlighting best practices and offers options for secure on-premise deployment, allowing models to be trained and operated within a client's infrastructure.
byVoice
byVoice is an enterprise-focused Conversational AI platform that enables businesses to automate customer interactions across voice and chat channels. Combining advanced speech recognition, natural language processing, and large language models, byVoice delivers intelligent virtual assistants, chatbots, and voicebots capable of handling inbound and outbound communications at scale. The platform provides a suite of cloud-based solutions including no-code automation, omnichannel routing, spam protection, and customizable AI agents, making it suitable for diverse use cases in customer support, sales, and operations.
With features like seamless CRM integrations, easy white-label options, and robust analytics, byVoice streamlines workflows and enhances operational efficiency. The solution is offered on scalable subscription plans, supporting everything from startups to enterprises needing high-volume automation, reliability, and customization to fit their growth strategies.
Pricing
VoiceLab.AI Pricing
VoiceLab.AI offers Contact for Pricing pricing .
byVoice Pricing
byVoice offers Freemium pricing with plans starting from $19 per month .
Features
VoiceLab.AI
- Conversational Intelligence Platform: Analyzes 100% of customer conversations across calls, emails, and chat.
- TRURL LLM: Instruction-following large language model fine-tuned for business domains like e-commerce and customer support.
- Automatic Speech Recognition (ASR): High-accuracy transcription of calls with low Word Error Rate (WER).
- Natural Language Processing (NLP): Real-time analysis of speech and text to identify topics, entities, intent, and sentiment.
- Cognitive Automation: Automates repetitive customer care processes to reduce costs.
- Advanced Analytics & Dashboards: Visualizes data, tracks KPIs, and provides insights into agent performance and customer trends.
- Real-time Agent Assistance: Provides prompts and guidance to agents during live conversations.
- On-Premise Deployment Option: Allows secure training and implementation of models on client infrastructure.
- Voice Biometrics: Identifies speakers and helps prevent fraud.
byVoice
- Conversational AI: Intelligent chatbots and voicebots for inbound and outbound automation
- Speech Recognition & Analytics: Real-time transcription, voicemail detection, and speech analytics
- Text-to-Speech: Natural-sounding speech synthesis for dynamic voice responses
- LLM Integration: Advanced large language models for context-aware conversations
- Omnichannel Support: Manage interactions via phone, SMS, WhatsApp, Telegram, and website chat
- No-Code Automation: Visual scenario builder for fast, code-free workflow setup
- White-Label Solution: Customizable branding and deployment for partners
- CRM & Business Integration: Seamless connection to major CRM, ERP, and HRM systems
- Spam & Answering Machine Detection: Automatic filtering and call screening
- Detailed Analytics: Call and chat performance monitoring for actionable insights
Use Cases
VoiceLab.AI Use Cases
- Analyzing customer conversations for sales insights.
- Improving customer service quality through monitoring and coaching.
- Automating customer support processes.
- Enhancing agent performance with real-time guidance.
- Understanding customer needs and pain points.
- Ensuring compliance and quality standards in interactions.
- Training sales and support teams using best-practice examples.
- Implementing secure, on-premise AI solutions.
byVoice Use Cases
- Automating inbound and outbound customer support calls
- Deploying omnichannel chatbots for messaging platforms
- Enhancing call center operations with intelligent call routing
- Integrating AI voice and chat assistants with CRM/ERP systems
- Conducting automated candidate outreach and interviews in HR
- Streamlining appointment scheduling and follow-ups
- Managing large-scale outbound sales campaigns
- Providing 24/7 automated responses and support
Uptime Monitor
Uptime Monitor
Average Uptime
100%
Average Response Time
829.83 ms
Last 30 Days
Uptime Monitor
Average Uptime
100%
Average Response Time
195 ms
Last 30 Days
VoiceLab.AI
byVoice
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