CoSupport AI
VOCALLS
VS
byVoice
VOCALLS
VOCALLS offers an advanced AI conversation platform specializing in voice interactions for contact centers. It focuses on automating repetitive tasks, thereby allowing human agents to concentrate on more complex issues. This approach aims to significantly improve agent effectiveness and overall contact center efficiency. The platform is built with a deep understanding of telephone systems and contact center needs, prioritizing ease of use and rapid value delivery.
By implementing VOCALLS' AI solutions, businesses can elevate their customer experience through faster resolutions, reduced wait times, and consistent service across multiple channels (omnichannel coverage). The platform supports both inbound and outbound communication 24/7, increasing call capacity and potentially lowering the cost per contact. It facilitates a combination of human and AI capabilities for enhanced productivity and decision-making, ultimately aiming to increase customer satisfaction and reduce churn.
byVoice
byVoice is an enterprise-focused Conversational AI platform that enables businesses to automate customer interactions across voice and chat channels. Combining advanced speech recognition, natural language processing, and large language models, byVoice delivers intelligent virtual assistants, chatbots, and voicebots capable of handling inbound and outbound communications at scale. The platform provides a suite of cloud-based solutions including no-code automation, omnichannel routing, spam protection, and customizable AI agents, making it suitable for diverse use cases in customer support, sales, and operations.
With features like seamless CRM integrations, easy white-label options, and robust analytics, byVoice streamlines workflows and enhances operational efficiency. The solution is offered on scalable subscription plans, supporting everything from startups to enterprises needing high-volume automation, reliability, and customization to fit their growth strategies.
Pricing
VOCALLS Pricing
VOCALLS offers Contact for Pricing pricing .
byVoice Pricing
byVoice offers Freemium pricing with plans starting from $19 per month .
Features
VOCALLS
- AI Automation: Automates repetitive contact center tasks.
- Voice-first Conversation Platform: Specializes in voice-based AI interactions.
- Omnichannel Coverage: Automates interactions across various channels.
- Agent Empowerment: Combines human and AI capabilities for enhanced productivity.
- 24/7 Communication: Handles inbound and outbound calls around the clock.
- Reduced Wait Times: Aims for faster issue resolution.
- Scalable Call Capacity: Increases the number of calls that can be handled.
byVoice
- Conversational AI: Intelligent chatbots and voicebots for inbound and outbound automation
- Speech Recognition & Analytics: Real-time transcription, voicemail detection, and speech analytics
- Text-to-Speech: Natural-sounding speech synthesis for dynamic voice responses
- LLM Integration: Advanced large language models for context-aware conversations
- Omnichannel Support: Manage interactions via phone, SMS, WhatsApp, Telegram, and website chat
- No-Code Automation: Visual scenario builder for fast, code-free workflow setup
- White-Label Solution: Customizable branding and deployment for partners
- CRM & Business Integration: Seamless connection to major CRM, ERP, and HRM systems
- Spam & Answering Machine Detection: Automatic filtering and call screening
- Detailed Analytics: Call and chat performance monitoring for actionable insights
Use Cases
VOCALLS Use Cases
- Automating customer service inquiries.
- Handling account and order management tasks.
- Processing billing and payments.
- Managing bookings and appointments.
- Implementing intelligent call routing.
- Conducting automated outbound calling campaigns.
- Authenticating customers.
- Providing troubleshooting assistance.
byVoice Use Cases
- Automating inbound and outbound customer support calls
- Deploying omnichannel chatbots for messaging platforms
- Enhancing call center operations with intelligent call routing
- Integrating AI voice and chat assistants with CRM/ERP systems
- Conducting automated candidate outreach and interviews in HR
- Streamlining appointment scheduling and follow-ups
- Managing large-scale outbound sales campaigns
- Providing 24/7 automated responses and support
Uptime Monitor
Uptime Monitor
Average Uptime
99.79%
Average Response Time
794.97 ms
Last 30 Days
Uptime Monitor
Average Uptime
100%
Average Response Time
195 ms
Last 30 Days
VOCALLS
byVoice
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