TALKR vs Waanee AI Detailed comparison features, price

TALKR

TALKR delivers advanced AI-powered virtual assistants that revolutionize business communication across multiple channels. The platform transforms traditional contact centers by replacing outdated interactive voice response systems with intelligent, conversational AI agents that can handle complex interactions.

The solution offers omnichannel capabilities, seamlessly integrating with phone, web, messaging, and social networks while connecting to various business tools including CRM, ERP, and knowledge bases. With multilingual support and enterprise-grade security, TALKR enables businesses to automate up to 85% of customer requests in real-time.

Waanee AI

Waanee AI is an advanced AI aggregator and no-code platform designed to revolutionize customer engagement in contact centers. The platform integrates multiple AI-powered solutions, including Owlexa (virtual assistant), Agent-O (live agent assistance), and automated quality assurance systems to deliver superior customer service experiences.

The platform features multilingual capabilities supporting over 57 languages, advanced knowledge management through RAG integration, and comprehensive cloud telephony services. Its built-in CRM system enables efficient customer data management while reducing operational costs and improving key metrics such as Average Handle Time (AHT) and First Call Resolution (FCR).

TALKR

Pricing

Usage Based

From 14$

Waanee AI

Pricing

Contact for Pricing

TALKR

Features

Omnichannel Integration: Seamless communication across phone, web, messaging, and social networks
Custom Voice Options: Configurable voice personalities with emotion analysis capabilities
API Integration: Connect with CRM, ERP, and business tools
Real-time Analytics: Comprehensive monitoring and conversation tracking
Multilingual Support: Multiple languages and dialects supported
Security Compliance: GDPR-compliant data protection with encryption
No-Code Platform: Easy-to-use interface for bot creation and management
24/7 Availability: Round-the-clock automated customer support

Waanee AI

Features

Virtual Assistant: 24/7 automated customer query management
Live Agent Assist: Real-time guidance and CRM integration
Automated QA: 100% automated call auditing and sentiment analysis
Knowledge AI: Unified interface with RAG integration
Cloud Telephony: Integrated CRM with advanced dialing capabilities
Multilingual Support: Coverage for 57+ languages
Auto Summarization: Automated post-call analysis and insights
Performance Analytics: KPI tracking and training recommendations

TALKR

Use cases

Customer Relations Management
Appointment Scheduling and Reminders
After-Sales Service
Lead Generation
Order Processing
Parcel Tracking
Customer Satisfaction Surveys
Support Ticket Management

Waanee AI

Use cases

Customer service automation
Contact center quality management
Agent training and development
Customer interaction analysis
Knowledge management
Multi-channel customer support
Call center operations optimization
Customer experience enhancement

TALKR

FAQs

Can the callbot handle complex calls?

Yes, TALKR callbots can handle complex calls using advanced AIs and automation processes. They can transfer calls to human agents during business hours if necessary.

Can phone chatbots speak multiple languages?

Yes, TALKR Bots are multilingual and configured to support multiple languages and dialects, making them suitable for international markets.

How is information secured when interacting with a callbot?

TALKR prioritizes information security with data encryption, authorization management, and compliance with data protection regulations. Data is stored in the country of the project with no third-party transfers.

Waanee AI

FAQs

What performance improvements can businesses expect?

Businesses can expect 20% improvement in AHT, 15% improvement in First Call Resolution, 80% reduction in audit costs, and 75% reduction in agent onboarding time.

How many languages does the platform support?

The platform supports over 57 languages for customer conversations.

What types of dialing capabilities are supported?

The platform supports predictive, progressive, and click-to-call dialing capabilities through its cloud telephony system.