Support AI vs My AskAI Detailed comparison features, price

Support AI

Support AI is an advanced AI chatbot platform that enables businesses to create and deploy custom ChatGPT-powered conversational agents. The platform allows seamless integration across multiple channels, including websites, Messenger, and WhatsApp, providing 24/7 automated customer support and lead generation capabilities.

The system offers comprehensive customization options, allowing businesses to train their chatbots with unlimited content from various data sources. With support for over 80 languages and the ability to resolve up to 80% of customer queries automatically, Support AI helps businesses streamline their customer service operations while maintaining brand consistency across all communication channels.

My AskAI

A sophisticated AI-powered customer support platform that transforms how businesses handle customer inquiries. The system creates customized AI agents that can be trained on company-specific content, including help documentation, websites, and various document formats.

The platform seamlessly integrates with popular customer service tools like Zendesk, Intercom, and Freshdesk, offering intelligent human handover capabilities and multi-language support. With proven success in deflecting up to 84% of customer queries and reducing response times to under 60 seconds, it enables support teams to focus on more complex issues while maintaining high-quality customer service.

Support AI

Pricing

Freemium

From 29$

My AskAI

Pricing

Freemium

From 60$

Support AI

Features

Multi-Channel Integration: Deploy chatbots across website, Messenger, and WhatsApp
Custom Training: Feed AI with website content, files, and videos
Language Support: Available in 80+ languages
Response Management: Control and improve bot responses over time
Analytics Dashboard: Monitor customer interactions and chatbot performance
Lead Generation: Capture and grow email list through conversational AI
Multiple Data Sources: Train chatbots using various content types
Customizable Interface: Personalize chatbot appearance and behavior

My AskAI

Features

AI Agent Training: Upload and sync unlimited webpages or documents for comprehensive knowledge base
Multi-platform Integration: Compatible with Intercom, Zendesk, Freshchat, and other major support platforms
Automated Email Response: AI email assistant for automatic customer reply handling
Analytics Dashboard: Advanced insights and performance tracking for support operations
Lead Capture: Built-in capability to collect user emails and integrate with CRM systems
Multi-language Support: Automatic language detection and localization options
Knowledge Improvement Studio: Continuous learning and optimization of AI responses
Security Compliance: GDPR and HIPAA compliance options with encrypted data storage

Support AI

Use cases

Customer Support Automation
Lead Generation and Capture
Sales Assistance
Appointment Booking Management
Product Recommendations
Internal Employee Support
Feedback Collection
Course Content Support

My AskAI

Use cases

24/7 Customer Support Automation
Support Ticket Deflection
Internal Knowledge Base Assistant
Customer Query Resolution
Lead Generation and Capture
Support Cost Reduction
Customer Response Time Optimization

Support AI

FAQs

Can Support AI be integrated onto any type of website?

Yes, Support AI can be integrated onto any type of website regardless of the industry or platform, including e-commerce sites, service-oriented websites, blogs, or any other online platform.

What type of content can I use to train my chatbots?

You can train chatbots using website content through crawling, any type of document, or free input. The more content provided, the better the chatbot's performance.

Do you retrain the chatbot automatically when the website content changes?

Currently, chatbot retraining needs to be done manually by clicking on 'Retrain' for updated pages, though an automated solution is in development.

Can I use GPT-4?

Yes, GPT-4 is available on the custom plan, though GPT-3.5 is recommended for faster and more accurate results.

My AskAI

FAQs

What content types can I add to train my AI agent?

You can add your entire website, help docs, upload documents, PDFs and presentations. The AI agent will be able to answer questions about all uploaded content.

How secure are My AskAI's AI chatbots?

All uploaded content is stored in isolated containers with AES-256 encryption at rest and in transit. Data is never used for any purpose other than servicing API calls or customer support at your request.

Can I capture leads or email addresses with my AI agent?

Yes, you can enable 'Lead capture' to require users to provide their email address before chatting. These emails can be exported or connected to your CRM via webhook.